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AILANG×handbook.gitlab.com

AI privacy generated 2026-05-14
agent-ready privacy portable

handbook.gitlab.com scored 4/10 on privacy.

The radar shows AILANG-readiness across three commercial concerns. High means handbook.gitlab.com is already strong there; low means AILANG could meaningfully help.

Why privacy scored 4/10
  • Page mentions end-to-end encryption, E2EE, zero-knowledge, or client-side encryption — data is sealed before leaving the client.
  • Page mentions SOC 2, ISO 27001, GDPR, HIPAA, or CCPA — formal commitments to data-handling practice.
  • Page mentions "we do not sell", "no third-party sharing", "privacy-first", "data minimization", or "purpose limitation" — explicit constraints on data flow.
  • Fewer than 5 distinct external script/image domains — indicates fewer third-party data flows.
  • Page mentions EU hosting, data residency, on-premises deployment, or sovereign cloud.

Full breakdown ↓ · View rubric ↗

GitLab employees and individuals interested in remote work methodologies, company culture, and inclusive practices.

The GitLab Handbook documents the company's culture, values, and operational practices, with a strong focus on all-remote work methodologies. It provides comprehensive guides for employees, managers, and teams on topics like remote collaboration, diversity, inclusion, and asynchronous communication, serving as a public resource for how GitLab operates.
GitLab Handbook All-Remote Diversity, Inclusion & Belonging Asynchronous Communication Remote Work Company Culture

What AILANG Parse sees on handbook.gitlab.com

Structural extraction — the same content an AI agent would consume from this page.

15 headings6 images8 lists1 tables12 linksHTML parsing by AILANG Parse

7 sections — page skeleton

1 header 4 navs 1 main 1 footer

15 headings

Maintainers On This Page Security at GitLab Security Vision and Mission Division Structure Secure the Product - The Product Security Department

6 images

Julie DavilaJorge LopezJamie DickenBill StaplesCynthia MillerCreative Commons License

8 list items

[GitLab](https://about.gitlab.com/) [Handbook](https://handbook.gitlab.com/handbook/) Light Dark Auto Light Dark Auto Account Management](https://handbook.gitlab.com/handbook/sales/process/account-management/) [Sales Prospecting](https://handbook.gitlab.com/handbook/sales/prospecting/) [Sales Renewals Process Guide](https://handbook.gitlab.com/handbook/sales/sales-renewal-process/) [Sales Revenue Programs](https://handbook.gitlab.com/handbook/sales/revenue-programs/) [Sales Term Glossary](https://handbook.gitlab.com/handbook/sales/sales-term-glossary/) [ARR in Practice](https://handbook.gitlab.com/handbook/sales/sales-term-glossary/arr-in-practice/) [Sales Territories](https://handbook.gitlab.com/handbook/sales/territories/) [LATAM Region Handbook](https://handbook.gitlab.com/handbook/sales/territories/latam/) [Sales Territories - Deprecating](https://handbook.gitlab.com/handbook/sales/territories/territory-deprecate/) [Sales Training](https://handbook.gitlab.com/handbook/sales/training/) [Additional Resources for Sales Training](https://handbook.gitlab.com/handbook/sales/training/additional-resources/) [Field Accreditation Program](https://handbook.gitlab.com/handbook/sales/training/field-certification/) [Field Accreditation: Customer Success Managers](https://handbook.gitlab.com/handbook/sales/training/field-certification/csm/) [Field Accreditation: Solutions Architects](https://handbook.gitlab.com/handbook/sales/training/field-certification/sa/) [Field Accreditation: Strategic Account Leaders](https://handbook.gitlab.com/handbook/sales/training/field-certification/sal/) [Field Enablement Spotlight: Continuous Education at GitLab](https://handbook.gitlab.com/handbook/sales/training/sales-enablement-sessions/) [Enablement](https://handbook.gitlab.com/handbook/sales/training/sales-enablement-sessions/enablement/) [Collaborating with Community Programs](https://handbook.gitlab.com/handbook/sales/training/sales-enablement-sessions/enablement/collaborating-community-programs/) [Field Functional Competencies](https://handbook.gitlab.com/handbook/sales/training/field-functional-competencies/) [Product Certification for GitLab Field Team Members](https://handbook.gitlab.com/handbook/sales/training/product-certification/) [Sales Kickoff](https://handbook.gitlab.com/handbook/sales/training/sko/) [Sales Kickoff 2020](https://handbook.gitlab.com/handbook/sales/training/sko/2020/) [Sales Kickoff 2021](https://handbook.gitlab.com/handbook/sales/training/sko/2021/) [Sales Kickoff 2022](https://handbook.gitlab.com/handbook/sales/training/sko/2022/) [Sales Kickoff 2023](https://handbook.gitlab.com/handbook/sales/training/sko/2023/) [Sales Kickoff Planning](https://handbook.gitlab.com/handbook/sales/training/sko/sko-planning/) [Social Selling](https://handbook.gitlab.com/handbook/sales/training/social-selling/) [Technical Questions for Sales](https://handbook.gitlab.com/handbook/sales/training/technical-questions-for-sales/) [Technical Skills Exchange](https://handbook.gitlab.com/handbook/sales/training/customer-success-skills-exchange/) [Territory Planning](https://handbook.gitlab.com/handbook/sales/territory-planning/) [The Customer-Ready Shadow Program](https://handbook.gitlab.com/handbook/sales/shadow-program/) [Tips for Selling GitLab or Partner Professional Services](https://handbook.gitlab.com/handbook/sales/selling-professional-services/) [Total Addressable Market](https://handbook.gitlab.com/handbook/sales/tam/) [Understanding How Our Customers Use GitLab](https://handbook.gitlab.com/handbook/sales/understand-customer-gitlab-use/) [Using Gainsight at GitLab](https://handbook.gitlab.com/handbook/sales/gainsight/) [Using Gainsight within Sales](https://handbook.gitlab.com/handbook/sales/gainsight/account-planning/) [Security at GitLab](https://handbook.gitlab.com/handbook/security/) [Customer Support Operations](https://handbook.gitlab.com/handbook/security/customer-support-operations/) [Audits](https://handbook.gitlab.com/handbook/security/customer-support-operations/audits/) [Incident.io](https://handbook.gitlab.com/handbook/security/customer-support-operations/incident-io/) [GitLab](https://handbook.gitlab.com/handbook/security/customer-support-operations/gitlab/) [Support team YAML files](https://handbook.gitlab.com/handbook/security/customer-support-operations/gitlab/support-team-yaml-files/) [gl-support-bot](https://handbook.gitlab.com/handbook/security/customer-support-operations/gitlab/gl-support-bot/) [gl-support-bot-admin](https://handbook.gitlab.com/handbook/security/customer-support-operations/gitlab/gl-support-bot-admin/) [Issues](https://handbook.gitlab.com/handbook/security/customer-support-operations/gitlab/issues/) [Issue boards](https://handbook.gitlab.com/handbook/security/customer-support-operations/gitlab/issues/issue-boards/) [Working issues](https://handbook.gitlab.com/handbook/security/customer-support-operations/gitlab/issues/working-issues/) [Iterations](https://handbook.gitlab.com/handbook/security/customer-support-operations/gitlab/iterations/) [Labels](https://handbook.gitlab.com/handbook/security/customer-support-operations/gitlab/labels/) [Milestones](https://handbook.gitlab.com/handbook/security/customer-support-operations/gitlab/milestones/) [Project mirroring](https://handbook.gitlab.com/handbook/security/customer-support-operations/gitlab/mirroring/) [Project setup](https://handbook.gitlab.com/handbook/security/customer-support-operations/gitlab/project-setup/) [Working merge requests](https://handbook.gitlab.com/handbook/security/customer-support-operations/gitlab/working-merge-requests/) [Calendly](https://handbook.gitlab.com/handbook/security/customer-support-operations/calendly/) [Incidents](https://handbook.gitlab.com/handbook/security/customer-support-operations/incidents/) [Token management](https://handbook.gitlab.com/handbook/security/customer-support-operations/token-management/) [Transcend](https://handbook.gitlab.com/handbook/security/customer-support-operations/transcend/) [Change management](https://handbook.gitlab.com/handbook/security/customer-support-operations/change-management/) [Contacting third parties](https://handbook.gitlab.com/handbook/security/customer-support-operations/contacting-third-parties/) [Criticalities](https://handbook.gitlab.com/handbook/security/customer-support-operations/criticalities/) [Pagerduty](https://handbook.gitlab.com/handbook/security/customer-support-operations/pagerduty/) [Oncall](https://handbook.gitlab.com/handbook/security/customer-support-operations/pagerduty/oncall/) [Resources](https://handbook.gitlab.com/handbook/security/customer-support-operations/resources/) [Coding standards](https://handbook.gitlab.com/handbook/security/customer-support-operations/resources/coding-standards/) [Recommended setup](https://handbook.gitlab.com/handbook/security/customer-support-operations/resources/recommended-setup/) [System checkers](https://handbook.gitlab.com/handbook/security/customer-support-operations/system-checkers/) [Calendly](https://handbook.gitlab.com/handbook/security/customer-support-operations/system-checkers/calendly/) [GitLab](https://handbook.gitlab.com/handbook/security/customer-support-operations/system-checkers/gitlab/) [Pagerduty](https://handbook.gitlab.com/handbook/security/customer-support-operations/system-checkers/pagerduty/) [Zendesk Global](https://handbook.gitlab.com/handbook/security/customer-support-operations/system-checkers/zendesk-global/) [Zendesk US Government](https://handbook.gitlab.com/handbook/security/customer-support-operations/system-checkers/zendesk-us-government/) [Zendesk-Salesforce Sync](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk-salesforce-sync/) [FAQs](https://handbook.gitlab.com/handbook/security/customer-support-operations/faqs/) [Salesforce](https://handbook.gitlab.com/handbook/security/customer-support-operations/salesforce/) [Cases](https://handbook.gitlab.com/handbook/security/customer-support-operations/salesforce/cases/) [Account merges](https://handbook.gitlab.com/handbook/security/customer-support-operations/salesforce/account-merges/) [SKU mapping](https://handbook.gitlab.com/handbook/security/customer-support-operations/salesforce/skus/) [Slack](https://handbook.gitlab.com/handbook/security/customer-support-operations/slack/) [Workato](https://handbook.gitlab.com/handbook/security/customer-support-operations/workato/) [Zendesk](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/) [Agent Workspace](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/agent-workspace/) [Webhooks](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/webhooks/) [Mid-ticket feedback](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/mid-ticket-feedback/) [Analytics](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/analytics/) [Analytics dashboards](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/analytics/dashboards/) [Analytics reports](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/analytics/reports/) [Organizations](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/organizations/) [Organization association](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/organizations/association/) [Organization deletion](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/organizations/deletion/) [Organization fields](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/organizations/fields/) [Shared organizations](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/organizations/shared-orgs/) [Dev Pulse](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/dev-pulse/) [Tags](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/tags/) [Views](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/views/) [Sandbox](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/sandbox/) [Schedules](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/schedules/) [Searching](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/searching/) [SLA Policies](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/sla-policies/) [Tickets](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/tickets/) [Round robin](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/tickets/round-robin/) [Ticket fields](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/tickets/fields/) [Ticket forms](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/tickets/forms/) [Ticket processor](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/tickets/processor/) [Triggers](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/triggers/) [Categories](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/triggers/categories/) [Users](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/users/) [Agents](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/users/agents/) [Audit Events Analyzer](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/users/audit-events-analyzer/) [Automated user deletion](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/users/automated-user-deletion/) [End-users](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/users/end-users/) [Provisioning](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/users/provisioning/) [Roles](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/users/roles/) [User fields](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/users/fields/) [Access logs](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/access-logs/) [API](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/api/) [Apps](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/apps/) [Global apps](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/apps/global/) [US Government apps](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/apps/us-government/) [App development](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/apps/development/) [Automations](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/automations/) [Deletion schedules](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/deletion-schedules/) [Dynamic content](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/dynamic-content/) [Groups](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/groups/) [Knowledge center](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/knowledge-center/) [Articles](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/knowledge-center/articles/) [Categories](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/knowledge-center/categories/) [Management permission groups](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/knowledge-center/management-permissions-groups/) [Sections](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/knowledge-center/sections/) [Themes](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/knowledge-center/theme/) [User segments](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/knowledge-center/user-segments/) [Liquid language](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/liquid/) [Macros](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/macros/) [Maintenance](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/maintenance/) [Metrics definitions](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/metrics-definitions/) [Satisfaction](https://handbook.gitlab.com/handbook/security/customer-support-operations/zendesk/satisfaction/) [Access Management Policy](https://handbook.gitlab.com/handbook/security/security-and-technology-policies/access-management-policy/) [Change Management Policy](https://handbook.gitlab.com/handbook/security/security-and-technology-policies/change-management-policy/) [Contributing to GitLab the Product as a Security Team Member](https://handbook.gitlab.com/handbook/security/contributing-to-gitlab-the-product/) [Controlled Document Procedure](https://handbook.gitlab.com/handbook/security/controlled-document-procedure/) [Corporate Security (CorpSec)](https://handbook.gitlab.com/handbook/security/corporate/) [Automation](https://handbook.gitlab.com/handbook/security/corporate/automation/) [CorpSec Helpdesk Slack Issue Automation](https://handbook.gitlab.com/handbook/security/corporate/automation/slack/helpdesk/) [Google Workspace Deprovisioning](https://handbook.gitlab.com/handbook/security/corporate/automation/google-workspace/deprovisioning/) [Corporate Security (CorpSec) Support](https://handbook.gitlab.com/handbook/security/corporate/support/) [Corporate Security USB Device Encryption Guide](https://handbook.gitlab.com/handbook/security/corporate/support/usb-encryption/) [CorpSec Direction](https://handbook.gitlab.com/handbook/security/corporate/direction/) [CorpSec End User Services (EUS)](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/) [Access Requests (ARs)](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/access-requests/) [Access Requests (AR) FAQs](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/access-requests/frequently-asked-questions/) [EUS - Supported Apps](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/supported-apps/) [Google Workspace](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/supported-apps/google-workspace/) [Google Calendar](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/supported-apps/google-workspace/google-calendar/) [Google Groups](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/supported-apps/google-workspace/google-groups/) [Google Mail (Gmail)](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/supported-apps/google-workspace/google-mail/) [Reclaim.ai](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/supported-apps/reclaim-ai/) [Zoom](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/supported-apps/zoom/) [Zoom - Additional Configuration](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/supported-apps/zoom/zoom-additional-config/) [Zoom AI Companion](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/supported-apps/zoom/zoom-ai/) [Zoom Meetings](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/supported-apps/zoom/zoom-meetings/) [Zoom Recording](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/supported-apps/zoom/zoom-recording/) [Zoom Security](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/supported-apps/zoom/zoom-security/) [Zoom Setup](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/supported-apps/zoom/zoom-setup/) [Zoom Tips](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/supported-apps/zoom/zoom-tips/) [GitLab IT Onboarding 101](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/onboarding101/) [GitLab IT - Mobile Device Onboarding](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/onboarding101/onboarding-mobile-devices/) [GitLab Linux Onboarding 101](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/onboarding101/linux-onboarding101/) [GitLab Laptop Management](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/laptop-management/) [Laptop Offboarding and Returns](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/laptop-management/laptop-offboarding-returns/) [Laptop Ordering](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/laptop-management/laptop-ordering/) [Laptop Repairs](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/laptop-management/laptop-repairs/) [Laptop Security Configuration Standards](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/laptop-management/laptop-security/) [Apple ID for Work](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/laptop-management/laptop-security/appleid/) [Laptop Backups](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/laptop-management/laptop-security/backups/) [Laptop Disk Encryption](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/laptop-management/laptop-security/encryption/) [Laptop Firewalls](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/laptop-management/laptop-security/firewall/) [Laptop iCloud Drive](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/laptop-management/laptop-security/icloud/) [Laptop Passwords](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/laptop-management/laptop-security/passwords/) [Laptop Personal Use](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/laptop-management/laptop-security/personal/) [Laptop Remote Management and Monitoring](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/laptop-management/laptop-security/management/) [Laptop Software Updates](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/laptop-management/laptop-security/updates/) [Laptop Touch ID Biometrics](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/laptop-management/laptop-security/touchid/) [Laptop Web Browsers](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/laptop-management/laptop-security/browsers/) [Laptop Wireless Networks](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/laptop-management/laptop-security/networks/) [Locking Laptop When Unattended](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/laptop-management/laptop-security/unattended/) [Laptop Vendor Information](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/laptop-management/laptop-vendors/) [Laptop Wipe (Factory Reset) Process](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/laptop-management/laptop-wipe/) [Okta](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/okta/) [Okta FAQs](https://handbook.gitlab.com/handbook/security/corporate/end-user-services/okta/okta-enduser-faq/) [CorpSec Engineering](https://handbook.gitlab.com/handbook/security/corporate/engineering/) [CorpSec Device Trust Engineering](https://handbook.gitlab.com/handbook/security/corporate/engineering/device-trust/) [CorpSec Identity Engineering](https://handbook.gitlab.com/handbook/security/corporate/engineering/identity/) [CorpSec Infrastructure Engineering](https://handbook.gitlab.com/handbook/security/corporate/engineering/infrastructure/) [CorpSec Platform Engineering](https://handbook.gitlab.com/handbook/security/corporate/engineering/platform/) [CorpSec SaaS Engineering](https://handbook.gitlab.com/handbook/security/corporate/engineering/saas/) [CorpSec Services](https://handbook.gitlab.com/handbook/security/corporate/services/) [2FA and Password Account Resets for Team Members](https://handbook.gitlab.com/handbook/security/corporate/services/account-resets/) [Access Requests (AR) Services](https://handbook.gitlab.com/handbook/security/corporate/services/access-requests/) [Access Requests FAQ](https://handbook.gitlab.com/handbook/security/corporate/services/access-requests/faq/) [CorpSec Change Management](https://handbook.gitlab.com/handbook/security/corporate/services/change-management/) [CorpSec Helpdesk](https://handbook.gitlab.com/handbook/security/corporate/services/helpdesk/) [CorpSec Infrastructure Services](https://handbook.gitlab.com/handbook/security/corporate/services/infrastructure/) [CorpSec Mobile Devices (Phones and Tablets) Services](https://handbook.gitlab.com/handbook/security/corporate/services/phones/) [CorpSec Offboarding Services](https://handbook.gitlab.com/handbook/security/corporate/services/offboarding/) [CorpSec Onboarding Services](https://handbook.gitlab.com/handbook/security/corporate/services/onboarding/) [CorpSec Role Change Services](https://handbook.gitlab.com/handbook/security/corporate/services/role-changes/) [Email Security Standards](https://handbook.gitlab.com/handbook/security/corporate/services/email/security/) [External Collaborators (Customers, Partners, Vendors)](https://handbook.gitlab.com/handbook/security/corporate/services/external-collaborators/) [Identity Management Services](https://handbook.gitlab.com/handbook/security/corporate/services/identity/) [Service Accounts](https://handbook.gitlab.com/handbook/security/corporate/services/service-accounts/) [Temporary Service Provider Services (Contractor Users)](https://handbook.gitlab.com/handbook/security/corporate/services/temporary-users/) [CorpSec Systems and Tech Stack](https://handbook.gitlab.com/handbook/security/corporate/systems/) [1Password](https://handbook.gitlab.com/handbook/security/corporate/systems/1password/) [1Password Groups](https://handbook.gitlab.com/handbook/security/corporate/systems/1password/group/) [1Password Passkey Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/1password/passkey/) [1Password Setup Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/1password/setup/) [1Password Vaults](https://handbook.gitlab.com/handbook/security/corporate/systems/1password/vault/) [Access Check (accesschk)](https://handbook.gitlab.com/handbook/security/corporate/systems/accesschk/) [Access Control (access.gitlab.systems)](https://handbook.gitlab.com/handbook/security/corporate/systems/accessctl/) [Amazon Web Services (AWS)](https://handbook.gitlab.com/handbook/security/corporate/systems/aws/) [AWS Billing](https://handbook.gitlab.com/handbook/security/corporate/systems/aws/billing/) [AWS Cells Dev Org](https://handbook.gitlab.com/handbook/security/corporate/systems/aws/cells-dev/) [AWS Cells Prod Org](https://handbook.gitlab.com/handbook/security/corporate/systems/aws/cells-prod/) [AWS Dedicated Dev Organization](https://handbook.gitlab.com/handbook/security/corporate/systems/aws/dedicated-dev/) [AWS Dedicated Dev Accounts](https://handbook.gitlab.com/handbook/security/corporate/systems/aws/dedicated-dev/accounts/) [AWS Dedicated Prod Organization](https://handbook.gitlab.com/handbook/security/corporate/systems/aws/dedicated-prd/) [AWS Marketplace Organization](https://handbook.gitlab.com/handbook/security/corporate/systems/aws/marketplace/) [AWS Red Ops Organization](https://handbook.gitlab.com/handbook/security/corporate/systems/aws/red-ops/) [AWS Sandbox Organization](https://handbook.gitlab.com/handbook/security/corporate/systems/aws/sandbox/) [AWS Sandbox Accounts](https://handbook.gitlab.com/handbook/security/corporate/systems/aws/sandbox/accounts/) [AWS Services Organization](https://handbook.gitlab.com/handbook/security/corporate/systems/aws/services/) [AWS Services Accounts](https://handbook.gitlab.com/handbook/security/corporate/systems/aws/services/accounts/) [Amazon Workspaces (VDI)](https://handbook.gitlab.com/handbook/security/corporate/systems/aws/services/accounts/vdi-workspaces/) [AWS Services User Management](https://handbook.gitlab.com/handbook/security/corporate/systems/aws/services/users/) [AWS Systems Organization](https://handbook.gitlab.com/handbook/security/corporate/systems/aws/systems/) [AWS Training Org](https://handbook.gitlab.com/handbook/security/corporate/systems/aws/training/) [Apple macOS](https://handbook.gitlab.com/handbook/security/corporate/systems/macos/) [Apple macOS Setup Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/macos/setup/) [Azure](https://handbook.gitlab.com/handbook/security/corporate/systems/azure/) [Backblaze](https://handbook.gitlab.com/handbook/security/corporate/systems/backblaze/) [Demo Systems](https://handbook.gitlab.com/handbook/security/corporate/systems/demosys/) [GitLab Product Administration for Internal Team Members and Temporary Service Providers](https://handbook.gitlab.com/handbook/security/corporate/systems/gitlab/) [Corporate Systems GitOps Configuration Management (cfg.gitlab.systems)](https://handbook.gitlab.com/handbook/security/corporate/systems/gitlab/sys/) [GitLab Product Development Instance (dev.gitlab.org)](https://handbook.gitlab.com/handbook/security/corporate/systems/gitlab/dev/) [GitLab SaaS Staging for Internal Team Members (staging.gitlab.com)](https://handbook.gitlab.com/handbook/security/corporate/systems/gitlab/stg/) [GitLab Sales Demo Instance (cs.gitlabdemo.cloud)](https://handbook.gitlab.com/handbook/security/corporate/systems/gitlab/demo/) [GitLab Self Managed Deployments for Team Members](https://handbook.gitlab.com/handbook/security/corporate/systems/gitlab/self/) [GitLab Self Managed Internal Licenses for Team Members](https://handbook.gitlab.com/handbook/security/corporate/systems/gitlab/self/licenses/) [GitLab.com SaaS for Internal Team Members and Temporary Service Providers](https://handbook.gitlab.com/handbook/security/corporate/systems/gitlab/com/) [GitLab.com SaaS Internal Groups for Team Members and Temporary Service Providers](https://handbook.gitlab.com/handbook/security/corporate/systems/gitlab/com/groups/) [GitLab.com SaaS Internal Licenses for Team Members and Temporary Service Providers](https://handbook.gitlab.com/handbook/security/corporate/systems/gitlab/com/licenses/) [GitLab.com SaaS Projects for Team Members and Temporary Service Providers](https://handbook.gitlab.com/handbook/security/corporate/systems/gitlab/com/projects/) [GitLab.com SaaS Top-Level Namespace Groups for Internal Company Use Cases](https://handbook.gitlab.com/handbook/security/corporate/systems/gitlab/com/namespaces/) [GitLab.com SaaS User Setup for Team Members and Temporary Service Providers](https://handbook.gitlab.com/handbook/security/corporate/systems/gitlab/com/setup/) [Product Production GitOps Configuration Management (ops.gitlab.net)](https://handbook.gitlab.com/handbook/security/corporate/systems/gitlab/ops/) [Google](https://handbook.gitlab.com/handbook/security/corporate/systems/google/) [Google Calendar](https://handbook.gitlab.com/handbook/security/corporate/systems/google/calendar/) [Google Calendar Delegation Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/google/calendar/delegation/) [Google Calendar Setup Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/google/calendar/setup/) [Google Chrome](https://handbook.gitlab.com/handbook/security/corporate/systems/google/chrome/) [Google Cloud Platform (GCP)](https://handbook.gitlab.com/handbook/security/corporate/systems/google/cloud/) [Google Cloud (GCP) Organization (cells-dev / gitlab-cells.dev)](https://handbook.gitlab.com/handbook/security/corporate/systems/google/cloud/cells-dev/) [Google Cloud (GCP) Organization (cells-dev / gitlab-cells.dev) Projects](https://handbook.gitlab.com/handbook/security/corporate/systems/google/cloud/cells-dev/projects/) [Google Cloud (GCP) Organization (cells-prd / gitlab-cells.com)](https://handbook.gitlab.com/handbook/security/corporate/systems/google/cloud/cells-prd/) [Google Cloud (GCP) Organization (dedicated-dev / gitlab-private.org)](https://handbook.gitlab.com/handbook/security/corporate/systems/google/cloud/dedicated-dev/) [Google Cloud (GCP) Dedicated Dev Projects](https://handbook.gitlab.com/handbook/security/corporate/systems/google/cloud/dedicated-dev/projects/) [Google Cloud (GCP) Organization (dedicated-prd / gitlab-dedicated.com)](https://handbook.gitlab.com/handbook/security/corporate/systems/google/cloud/dedicated-prd/) [Google Cloud (GCP) Organization (gitlab.com)](https://handbook.gitlab.com/handbook/security/corporate/systems/google/cloud/com/) [Google Cloud (GCP) Organization (gitlab.com) Projects](https://handbook.gitlab.com/handbook/security/corporate/systems/google/cloud/com/projects/) [Google Cloud (GCP) Organization (gitlab.com) User Management](https://handbook.gitlab.com/handbook/security/corporate/systems/google/cloud/com/users/) [Google Cloud (GCP) Organization (sandbox / gitlabsandbox.cloud)](https://handbook.gitlab.com/handbook/security/corporate/systems/google/cloud/sandbox/) [Google Cloud (GCP) Sandbox Projects](https://handbook.gitlab.com/handbook/security/corporate/systems/google/cloud/sandbox/projects/) [Google Cloud (GCP) Organization (sys / gitlab.systems)](https://handbook.gitlab.com/handbook/security/corporate/systems/google/cloud/sys/) [Google Cloud Billing](https://handbook.gitlab.com/handbook/security/corporate/systems/google/cloud/billing/) [Google Docs and Drive](https://handbook.gitlab.com/handbook/security/corporate/systems/google/drive/) [Google Docs and Drive Access Request Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/google/drive/ar/) [Google Docs and Drive External Sharing Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/google/drive/external-sharing/) [Google Docs and Drive Internal Sharing Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/google/drive/internal-sharing/) [Google Groups](https://handbook.gitlab.com/handbook/security/corporate/systems/google/groups/) [Automated Google Groups](https://handbook.gitlab.com/handbook/security/corporate/systems/google/groups/automated-groups/) [Google Mail (Gmail)](https://handbook.gitlab.com/handbook/security/corporate/systems/google/mail/) [Google Mail (Gmail) Setup Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/google/mail/setup/) [Google Mail (Gmail) User Delegation Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/google/mail/delegation/) [Google Mail (Gmail) Verification Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/google/mail/verification/) [Google User Accounts](https://handbook.gitlab.com/handbook/security/corporate/systems/google/user/) [Google User Account Setup Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/google/user/setup/) [Google Workspace (Organization)](https://handbook.gitlab.com/handbook/security/corporate/systems/google/workspace/) [Google Workspace Apps](https://handbook.gitlab.com/handbook/security/corporate/systems/google/apps/) [HackyStack (Sandbox Cloud)](https://handbook.gitlab.com/handbook/security/corporate/systems/hackystack/) [Jamf MDM](https://handbook.gitlab.com/handbook/security/corporate/systems/jamf/) [Jamf MDM Policies](https://handbook.gitlab.com/handbook/security/corporate/systems/jamf/policies/) [Jamf MDM Setup Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/jamf/setup/) [Laptop VPN for Public Networks and System Administration](https://handbook.gitlab.com/handbook/security/corporate/systems/vpn/) [NordLayer VPN Setup Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/vpn/setup/) [NordLayer VPN Troubleshooting Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/vpn/troubleshooting/) [Linux Desktop OS](https://handbook.gitlab.com/handbook/security/corporate/systems/linux/) [Linux Desktop OS Security Standards](https://handbook.gitlab.com/handbook/security/corporate/systems/linux/security/) [Linux Desktop OS Setup Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/linux/setup/) [Lumos](https://handbook.gitlab.com/handbook/security/corporate/systems/lumos/) [Lumos Access Request Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/lumos/ar/) [Lumos Access Reviews Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/lumos/access_reviews/) [Microsoft Windows](https://handbook.gitlab.com/handbook/security/corporate/systems/windows/) [Nira (Google Drive Security) User Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/nira/) [Okta Workforce Identity and SSO](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/) [Okta Access Request Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/ar/) [Okta API Access](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/api/) [Okta Applications](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/app/) [Creating SCIM Applications](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/app/scim/) [Okta App Nomenclature](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/app/nomenclature/) [Okta Application Setup Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/app/setup/) [Okta Groups](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/group/) [Hybrid Okta Groups](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/group/hybrid/) [Managed Okta Groups](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/group/managed/) [Manual Okta Groups](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/group/manual/) [Okta Group Nomenclature](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/group/nomenclature/) [Okta Group Rule Nomenclature](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/group/rules_nomenclature/) [Okta Organization and Policies](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/org/) [Okta Security Policies](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/policy/) [Okta Device Posture Checks](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/policy/device-posture-checks/) [Okta Device Posture Checks - Android](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/policy/device-posture-checks/device-posture-android/) [Okta Device Posture Checks - Chrome Device Trust](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/policy/device-posture-checks/device-posture-chrome-device-trust/) [Okta Device Posture Checks - iOS](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/policy/device-posture-checks/device-posture-ios/) [Okta Device Posture Checks - macOS](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/policy/device-posture-checks/device-posture-macos/) [Okta Device Posture Checks - Windows](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/policy/device-posture-checks/device-posture-windows/) [Okta Users](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/user/) [Okta Verify](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/verify/) [Okta Workflows](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/workflows/) [Flows](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/workflows/flows/) [Google Workspace Deprovisioner](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/workflows/flows/google-deprovsioner-flow/) [Okta-Workday Sync](https://handbook.gitlab.com/handbook/security/corporate/systems/okta/okta-workday/) [SentinelOne Endpoint Detection and Response (EDR)](https://handbook.gitlab.com/handbook/security/corporate/systems/sentinelone/) [SentinelOne EDR Setup Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/sentinelone/setup/) [SentinelOne EDR Troubleshooting Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/sentinelone/troubleshooting/) [Slack](https://handbook.gitlab.com/handbook/security/corporate/systems/slack/) [Slack Apps](https://handbook.gitlab.com/handbook/security/corporate/systems/slack/apps/) [Slack Channels](https://handbook.gitlab.com/handbook/security/corporate/systems/slack/channels/) [Slack External Contributors (Users) Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/slack/external-users/) [Slack Groups](https://handbook.gitlab.com/handbook/security/corporate/systems/slack/groups/) [Slack User Setup Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/slack/setup/) [Slack Webhooks Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/slack/webhooks/) [Training Systems](https://handbook.gitlab.com/handbook/security/corporate/systems/trainingctl/) [Yubikey User Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/yubikey/) [Yubikey Self-Service Purchasing Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/yubikey/purchasing/) [Yubikey WebAuthn 2FA User Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/yubikey/2fa/) [YubiKey User Guide for Android Mobile Devices](https://handbook.gitlab.com/handbook/security/corporate/systems/yubikey/2fa/android/) [YubiKey User Guide for Apple iOS Mobile Devices](https://handbook.gitlab.com/handbook/security/corporate/systems/yubikey/2fa/ios/) [YubiKey User Guide for GitLab.com User Accounts](https://handbook.gitlab.com/handbook/security/corporate/systems/yubikey/2fa/gitlab/) [YubiKey User Guide for Google](https://handbook.gitlab.com/handbook/security/corporate/systems/yubikey/2fa/google/) [YubiKey User Guide for Okta](https://handbook.gitlab.com/handbook/security/corporate/systems/yubikey/2fa/okta/) [Zoom](https://handbook.gitlab.com/handbook/security/corporate/systems/zoom/) [Zoom Setup Guide](https://handbook.gitlab.com/handbook/security/corporate/systems/zoom/setup/) [CorpSec Team Directory](https://handbook.gitlab.com/handbook/security/corporate/team/) [How We Work (CorpSec)](https://handbook.gitlab.com/handbook/security/corporate/how-we-work/) [Critical Projects](https://handbook.gitlab.com/handbook/security/critical-projects/) [Engaging with Security](https://handbook.gitlab.com/handbook/security/engaging-with-security/) [External Security Communications Procedure](https://handbook.gitlab.com/handbook/security/external-security-communications-procedure/) [GitLab Audit Logging Policy](https://handbook.gitlab.com/handbook/security/security-and-technology-policies/audit-logging-policy/) [GitLab Password Guidelines](https://handbook.gitlab.com/handbook/security/password-guidelines/) [GitLab Security Labs Blog Category](https://handbook.gitlab.com/handbook/security/security_labs_blog/) [GitLab Security Resource Center](https://handbook.gitlab.com/handbook/security/gitlab_security_resource_center/) [GitLab Security Secure Coding Training](https://handbook.gitlab.com/handbook/security/secure-coding-training/) [gitleaks on your laptop](https://handbook.gitlab.com/handbook/security/gitleaks/) [Google Cloud Security Best Practices](https://handbook.gitlab.com/handbook/security/best-practices/google-cloud-security-best-practices/) [Identity and Access Management (IAM) v3](https://handbook.gitlab.com/handbook/security/identity/) [Identity Access Requests](https://handbook.gitlab.com/handbook/security/identity/access-requests/) [Identity Approvals](https://handbook.gitlab.com/handbook/security/identity/approvals/) [Identity Architecture Boundaries](https://handbook.gitlab.com/handbook/security/identity/boundaries/) [Identity Counterparts](https://handbook.gitlab.com/handbook/security/identity/counterparts/) [Identity GitOps Architecture](https://handbook.gitlab.com/handbook/security/identity/gitops/) [AWS Configuration Management](https://handbook.gitlab.com/handbook/security/identity/gitops/aws/) [GCP Configuration Management](https://handbook.gitlab.com/handbook/security/identity/gitops/gcp/) [Okta Configuration Management](https://handbook.gitlab.com/handbook/security/identity/gitops/okta/) [Identity Infrastructure Management](https://handbook.gitlab.com/handbook/security/identity/infrastructure/) [Identity Kingdoms and Tech Stack](https://handbook.gitlab.com/handbook/security/identity/kingdoms/) [Identity Platform](https://handbook.gitlab.com/handbook/security/identity/platform/) [Access Check (accesschk)](https://handbook.gitlab.com/handbook/security/identity/platform/accesschk/) [Identity Platform CI/CD Auditlog Pipeline](https://handbook.gitlab.com/handbook/security/identity/platform/auditlog/) [Identity Platform CI/CD Manifest Pipeline](https://handbook.gitlab.com/handbook/security/identity/platform/manifests/) [Identity Platform CI/CD Provisioning Pipeline](https://handbook.gitlab.com/handbook/security/identity/platform/provisioning/) [Identity Platform GitLab Provisioning](https://handbook.gitlab.com/handbook/security/identity/platform/provisioning/gitlab/) [Identity Platform Google Provisioning](https://handbook.gitlab.com/handbook/security/identity/platform/provisioning/google/) [Identity Platform Okta Provisioning](https://handbook.gitlab.com/handbook/security/identity/platform/provisioning/okta/) [Identity User Guide - Audit and Compliance](https://handbook.gitlab.com/handbook/security/identity/guide/audit/) [Identity User Guide - Change Management](https://handbook.gitlab.com/handbook/security/identity/guide/change-mgmt/) [Identity User Guide - Developers](https://handbook.gitlab.com/handbook/security/identity/guide/developer/) [Identity User Guide - Identity Operations](https://handbook.gitlab.com/handbook/security/identity/guide/admin/) [Identity User Guide - Incident Response](https://handbook.gitlab.com/handbook/security/identity/guide/incident/) [Identity User Guide - Managers](https://handbook.gitlab.com/handbook/security/identity/guide/manager/) [Identity User Guide - Offboarding Operations](https://handbook.gitlab.com/handbook/security/identity/guide/offboarding/) [Identity User Guide - Onboarding Operations](https://handbook.gitlab.com/handbook/security/identity/guide/onboarding/) [Identity User Guide - Policy Management](https://handbook.gitlab.com/handbook/security/identity/guide/policy/) [Identity User Guide - Team Members](https://handbook.gitlab.com/handbook/security/identity/guide/user/) [Identity User Guide - Tech Stack Applications](https://handbook.gitlab.com/handbook/security/identity/guide/app/) [Individual Development Plan](https://handbook.gitlab.com/handbook/security/individual-development-plan/) [Information Security and Artificial Intelligence Management System](https://handbook.gitlab.com/handbook/security/isms/) [Information System Contingency Plan (ISCP)](https://handbook.gitlab.com/handbook/security/information-system-contingency-plan-iscp/) [Isolating your work laptop from other devices in your home network](https://handbook.gitlab.com/handbook/security/network-isolation/) [Penetration Testing Policy](https://handbook.gitlab.com/handbook/security/security-and-technology-policies/penetration-testing-policy/) [PGP Process](https://handbook.gitlab.com/handbook/security/pgp_process/) [Product Security](https://handbook.gitlab.com/handbook/security/product-security/) [Data Security](https://handbook.gitlab.com/handbook/security/product-security/data-security/) [Infrastructure Security](https://handbook.gitlab.com/handbook/security/product-security/infrastructure-security/) [InfraSec Issue Lifecycle](https://handbook.gitlab.com/handbook/security/product-security/infrastructure-security/issue-lifecycle/) [Infrastructure Security - Capacity Indicators and Workflows](https://handbook.gitlab.com/handbook/security/product-security/infrastructure-security/metrics/capacity/) [Teleport](https://handbook.gitlab.com/handbook/security/product-security/infrastructure-security/teleport/) [Product Security Incident Response Team (PSIRT)](https://handbook.gitlab.com/handbook/security/product-security/psirt/) [PSIRT Runbooks](https://handbook.gitlab.com/handbook/security/product-security/psirt/runbooks/) [CVSS Calculation](https://handbook.gitlab.com/handbook/security/product-security/psirt/runbooks/cvss-calculation/) [General process for the product security incident response team in patch releases](https://handbook.gitlab.com/handbook/security/product-security/psirt/runbooks/security-engineer/) [HackerOne Process](https://handbook.gitlab.com/handbook/security/product-security/psirt/runbooks/hackerone-process/) [Handling priority::1/severity::1 Issues](https://handbook.gitlab.com/handbook/security/product-security/psirt/runbooks/handling-s1p1/) [Handling unintended vulnerability disclosures](https://handbook.gitlab.com/handbook/security/product-security/psirt/runbooks/unintended-vuln-disclosure/) [How to handle upstream security patches](https://handbook.gitlab.com/handbook/security/product-security/psirt/runbooks/upstream-security-patches/) [PSIRT Case Lifecycle](https://handbook.gitlab.com/handbook/security/product-security/psirt/runbooks/psirt-case-lifecycle/) [PSIRT Holiday and Friends and Family Day Coverage](https://handbook.gitlab.com/handbook/security/product-security/psirt/runbooks/holiday-coverage/) [Verifying Security Fixes](https://handbook.gitlab.com/handbook/security/product-security/psirt/runbooks/verifying-security-fixes/) [Working with SIRT](https://handbook.gitlab.com/handbook/security/product-security/psirt/runbooks/working-with-sirt/) [Security Capabilities Engineering](https://handbook.gitlab.com/handbook/security/product-security/security-capabilities-engineering/) [Security Platforms & Architecture](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/) [Application Security](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/) [Application Security - Async Communication](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/appsec-async/) [Application Security - Automation and Monitoring](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/application-security-automation-monitoring/) [Application Security - Dogfooding and Product Feature Requests](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/appsec-dogfooding-feature-requests/) [Application Security Metrics](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/metrics/) [Application Security - Capacity Indicators, Classifications, and Workflows](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/metrics/capacity/) [Application Security - Key Performance Indicators](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/metrics/key-performance-indicators/) [Application Security Results Indicators](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/metrics/results/) [Application Security Risk Indicators](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/metrics/risk-patterns/) [Application Security Operations](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/appsec-operations/appsec-ops-index/) [Application Security Review Process](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/appsec-reviews/) [Application Security Runbooks](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/runbooks/) [AppSec Engineer's Local Setup](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/runbooks/local-setup/) [AppSec Frequently Asked Questions](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/runbooks/faq/) [AppSec Holiday and Friends and Family Day Coverage](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/runbooks/holiday-coverage/) [AppSec Review Template Process](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/runbooks/review-process/) [AppSec Threat Modeling Process](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/runbooks/threat-modeling/) [AppSec's Engagement Plan and Ways to Measure Usage of Secure Code Warrior](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/runbooks/scw-engagement-plan/) [Bug Hunting Day Process](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/runbooks/bug-hunting-day/) [Dependency review guidelines for AppSec engineers](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/runbooks/dependency-review-guidelines/) [Federal AppSec Container Scan Result Review Process](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/runbooks/federal-appsec-container-scanning-review/) [Investigating Package Hunter Findings](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/runbooks/investigating-package-hunter-findings/) [JiHu Contribution Merge Monitor Reports](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/runbooks/jihu-contribution-merge-monitor-reports/) [Security Dashboard Review](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/runbooks/security-dashboard-review/) [Triage Rotation](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/runbooks/triage-rotation/) [Application Security Team Organization](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/appsec-organization/) [Application Vulnerability Management Procedure](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/vulnerability-management/) [GitLab Application Security Inventory](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/inventory/) [Milestone Planning](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/milestone-planning/) [Product Security Incident Response Team (PSIRT) Services Overview](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/appsec-operations/psirt-services/) [Reproducible Builds](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/reproducible-builds/) [Reproducible Vulnerabilities](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/reproducible-vulnerabilities/) [Secure Design & Development Team Services Overview](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/appsec-operations/sdd-services/) [Threat Modeling](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/threat-modeling/) [Threat Modeling HowTo](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/application-security/threat-modeling/howto/) [Product Security Engineering](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/product-security-engineering/) [Detailed Operating Workflow](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/product-security-engineering/detailed-workflow/) [Product Security Engineering Runbooks](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/product-security-engineering/runbooks/) [HackerOne Tooling](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/product-security-engineering/runbooks/hackerone-tooling/) [Product Security Automation Token Management](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/product-security-engineering/runbooks/product-security-automation-token-management/) [Rotate Service Account Personal Access Tokens (PATs)](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/product-security-engineering/runbooks/rotate-service-account-personal-access-tokens/) [Runway guidelines](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/product-security-engineering/runbooks/runway-guidelines/) [Team Member Upskilling](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/product-security-engineering/runbooks/team-member-upskilling/) [Product Security Risk Register](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/risk-register/) [Well-Articulated Product Security Risks Guide](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/risk-register/well-articulated-prodsec-risks/) [Security Architecture](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/security-architecture/) [Zero Trust](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/security-architecture/zero-trust/) [Security Interlock](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/security-interlock/) [Customer Zero Triage Process](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/security-interlock/customer-zero-triage-process/) [ProdSec to Product Process](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/security-interlock/prodsec-to-product-workflow/) [Request Customer Zero Validation from Security](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/security-interlock/request-customer-zero-validation/) [Security Research](https://handbook.gitlab.com/handbook/security/product-security/security-platforms-architecture/security-research/) [Security Review Framework](https://handbook.gitlab.com/handbook/security/product-security/security-review-framework/) [Supply Chain Risk Management Strategy](https://handbook.gitlab.com/handbook/security/product-security/supply-chain-risk-management/) [Vulnerability Management](https://handbook.gitlab.com/handbook/security/product-security/vulnerability-management/) [Closing Vulnerability Tracking Issues](https://handbook.gitlab.com/handbook/security/product-security/vulnerability-management/closing-issues/) [Development Labels](https://handbook.gitlab.com/handbook/security/product-security/vulnerability-management/development-labels/) [Encryption Policy](https://handbook.gitlab.com/handbook/security/product-security/vulnerability-management/encryption-policy/) [Incident Response Guidance](https://handbook.gitlab.com/handbook/security/product-security/vulnerability-management/incident-response-guidance/) [Infrastructure Vulnerability Management Procedure](https://handbook.gitlab.com/handbook/security/product-security/vulnerability-management/infrastructure-vulnerability-procedure/) [Responding to customers security scanners review requests](https://handbook.gitlab.com/handbook/security/product-security/vulnerability-management/customer-scan-review-requests/) [SLA exceptions](https://handbook.gitlab.com/handbook/security/product-security/vulnerability-management/sla-exceptions/) [Vulnerability Lifecycle](https://handbook.gitlab.com/handbook/security/product-security/vulnerability-management/lifecycle/) [Vulnerability Management - Standard Issue Labels](https://handbook.gitlab.com/handbook/security/product-security/vulnerability-management/labels/) [Vulnerability Management Automation](https://handbook.gitlab.com/handbook/security/product-security/vulnerability-management/automation/) [Vulnerability Management Code Review and Development Standard](https://handbook.gitlab.com/handbook/security/product-security/vulnerability-management/development-and-code-review/) [Vulnerability Management Definition: What Does Fixed Mean?](https://handbook.gitlab.com/handbook/security/product-security/vulnerability-management/what-does-fixed-mean/) [Vulnerability Management Team](https://handbook.gitlab.com/handbook/security/product-security/vulnerability-management/vulnerability-management-team/) [Vulnerability Management Team Runbooks](https://handbook.gitlab.com/handbook/security/product-security/vulnerability-management/runbooks/) [Fixing vulnerabilities](https://handbook.gitlab.com/handbook/security/product-security/vulnerability-management/runbooks/fixing-vulnerabilities/) [So, You've Got A Vulnerability](https://handbook.gitlab.com/handbook/security/product-security/vulnerability-management/runbooks/so-you-have-a-vulnerability-finding/) [Software Supply Chain Vulnerability Investigations](https://handbook.gitlab.com/handbook/security/product-security/vulnerability-management/runbooks/supply-chain-investigations/) [Weekly Triage](https://handbook.gitlab.com/handbook/security/product-security/vulnerability-management/runbooks/weekly-triage/) [Vulnerability Resolution SLAs](https://handbook.gitlab.com/handbook/security/product-security/vulnerability-management/sla/) [What is a vulnerability?](https://handbook.gitlab.com/handbook/security/product-security/vulnerability-management/what-is-a-vulnerability/) [Why should we fix vulnerabilities?](https://handbook.gitlab.com/handbook/security/product-security/vulnerability-management/why-should-we-fix-vulnerabilities/) [Vulnerability Triage](https://handbook.gitlab.com/handbook/security/product-security/application-security/runbooks/vulnerability-triage/) [Providing assistance to GitLab.com customers during customer-based security incidents](https://handbook.gitlab.com/handbook/security/customer-requests/) [Responding to Ransomware](https://handbook.gitlab.com/handbook/security/responding-to-ransomware/) [Root Cause Analysis for Critical Vulnerabilities](https://handbook.gitlab.com/handbook/security/root-cause-analysis/) [Security and Technology Policies Management](https://handbook.gitlab.com/handbook/security/security-and-technology-policies/security-and-technology-policies-management/) [Security and Technology Policy Exception Process](https://handbook.gitlab.com/handbook/security/security-and-technology-policy-exception/) [Security Assurance](https://handbook.gitlab.com/handbook/security/security-assurance/) [Automation and Compliance](https://handbook.gitlab.com/handbook/security/security-assurance/automation-and-compliance/) [Field Security Team](https://handbook.gitlab.com/handbook/security/security-assurance/field-security/) [Annual Field Security Study](https://handbook.gitlab.com/handbook/security/security-assurance/field-security/field-security-study/) [AnswerBase Quality Guide](https://handbook.gitlab.com/handbook/security/security-assurance/field-security/answerbase_quality_guide/) [Field Security Engagement in QBRs](https://handbook.gitlab.com/handbook/security/security-assurance/field-security/qbrs/) [Field Security Observation and OFI Quality Guide](https://handbook.gitlab.com/handbook/security/security-assurance/field-security/field_security_observation_and_ofi_quality_guide/) [Field Security Research Program](https://handbook.gitlab.com/handbook/security/security-assurance/field-security/field-security-research-program/) [Field Security Sales Training Program](https://handbook.gitlab.com/handbook/security/security-assurance/field-security/fsstp/) [GitLab's Customer Assurance Activities](https://handbook.gitlab.com/handbook/security/security-assurance/field-security/customer-security-assessment-process/) [Independent Security Assurance](https://handbook.gitlab.com/handbook/security/security-assurance/field-security/independent_security_assurance/) [Knowledge Base](https://handbook.gitlab.com/handbook/security/security-assurance/field-security/knowledge_base/) [Request for Information Process](https://handbook.gitlab.com/handbook/security/security-assurance/field-security/field-security-rfp/) [Security Evangelism](https://handbook.gitlab.com/handbook/security/security-assurance/field-security/evangelism/) [Trust Center Guide](https://handbook.gitlab.com/handbook/security/security-assurance/field-security/trust_center_guide/) [Observation Management Procedure](https://handbook.gitlab.com/handbook/security/security-assurance/observation-management-procedure/) [Security Compliance Team](https://handbook.gitlab.com/handbook/security/security-assurance/security-compliance/) [Access Review Procedure](https://handbook.gitlab.com/handbook/security/security-assurance/security-compliance/access-reviews/) [Automated Evidence Collection and Control Testing](https://handbook.gitlab.com/handbook/security/security-assurance/security-compliance/automated-control-testing/) [External Audits, Certifications, and Attestations](https://handbook.gitlab.com/handbook/security/security-assurance/security-compliance/certifications/) [FedRAMP Vulnerability Deviation Request Procedure](https://handbook.gitlab.com/handbook/security/security-assurance/security-compliance/poam-deviation-request-procedure/) [Gap Analysis Program](https://handbook.gitlab.com/handbook/security/security-assurance/security-compliance/gap-analysis-program/) [GCF Security Control Lifecycle](https://handbook.gitlab.com/handbook/security/security-assurance/security-compliance/security-control-lifecycle/) [GitLab FedRAMP Authorization Program](https://handbook.gitlab.com/handbook/security/security-assurance/security-compliance/fedramp-compliance/) [GitLab Security Compliance Controls](https://handbook.gitlab.com/handbook/security/security-assurance/security-compliance/sec-controls/) [PCI Charter](https://handbook.gitlab.com/handbook/security/security-assurance/security-compliance/pci-charter/) [PCI Internal Control Review Procedures](https://handbook.gitlab.com/handbook/security/security-assurance/security-compliance/pci-internal-control-review/) [Policy-as-code](https://handbook.gitlab.com/handbook/security/security-assurance/security-compliance/policy-as-code/) [Risk-based Compliance at GitLab](https://handbook.gitlab.com/handbook/security/security-assurance/security-compliance/risk-based-compliance/) [Risk-based Control Testing](https://handbook.gitlab.com/handbook/security/security-assurance/security-compliance/risk-based-control-testing/) [Security Content Automation Protocol (SCAP) Scanning](https://handbook.gitlab.com/handbook/security/security-assurance/security-compliance/scap-scanning/) [Software-Bill-of-Materials (SBOM) Maturity Model and Implementation Plan](https://handbook.gitlab.com/handbook/security/security-assurance/security-compliance/sbom-plan/) [Security Enablement Team Charter](https://handbook.gitlab.com/handbook/security/security-assurance/governance_and_field_security_team_charter/) [Security Governance Program](https://handbook.gitlab.com/handbook/security/security-assurance/governance/) [Phishing Program](https://handbook.gitlab.com/handbook/security/security-assurance/governance/phishing/) [Security Assurance - Automations Library](https://handbook.gitlab.com/handbook/security/security-assurance/governance/automation-library/) [Security Assurance Automation](https://handbook.gitlab.com/handbook/security/security-assurance/governance/security-assurance-automation/) [Security Awareness Training Program](https://handbook.gitlab.com/handbook/security/security-assurance/governance/sec-awareness-training/) [Security Awareness Training Standard](https://handbook.gitlab.com/handbook/security/security-assurance/governance/sec-training/) [Security Training](https://handbook.gitlab.com/handbook/security/security-assurance/governance/security-training/) [Security Risk Team](https://handbook.gitlab.com/handbook/security/security-assurance/security-risk/) [Security and Technology Operational Risk Management (STORM) Program & Procedures](https://handbook.gitlab.com/handbook/security/security-assurance/security-risk/storm-program/) [Business Impact Analysis](https://handbook.gitlab.com/handbook/security/security-assurance/security-risk/storm-program/business-impact-analysis/) [Critical System Tiering Methodology](https://handbook.gitlab.com/handbook/security/security-assurance/security-risk/storm-program/critical-systems/) [Security Third Party Risk Management](https://handbook.gitlab.com/handbook/security/security-assurance/security-risk/third-party-risk-management/) [SOX CUEC Mapping Procedure](https://handbook.gitlab.com/handbook/security/security-assurance/security-risk/sox_cuec_mapping_procedure/) [Security Terms Glossary](https://handbook.gitlab.com/handbook/security/security-assurance/security-terms-glossary/) [Technical and Organizational Security Measures for GitLab Cloud Services](https://handbook.gitlab.com/handbook/security/security-assurance/technical-and-organizational-measures/) [Technical Security Validation](https://handbook.gitlab.com/handbook/security/security-assurance/technical-security-validation/) [Security Change Management Procedure](https://handbook.gitlab.com/handbook/security/security-change-management-procedure/) [Security Department Gearing Ratios](https://handbook.gitlab.com/handbook/security/gearing-ratios/) [Security Department Learning & Development](https://handbook.gitlab.com/handbook/security/learning-and-development/) [Security Department Performance Indicators](https://handbook.gitlab.com/handbook/security/performance-indicators/) [Security Division Dogfooding Program](https://handbook.gitlab.com/handbook/security/security-division-dogfooding/) [Security Division Ecosystem](https://handbook.gitlab.com/handbook/security/ecosystem/) [Security Division Maturity Models](https://handbook.gitlab.com/handbook/security/maturity-models/) [Security Internship](https://handbook.gitlab.com/handbook/security/internship/) [Security OKRs](https://handbook.gitlab.com/handbook/security/okr/) [Security Operations](https://handbook.gitlab.com/handbook/security/security-operations/) [Security Operations On-Call Guide](https://handbook.gitlab.com/handbook/security/security-operations/secops-oncall/) [Red Team](https://handbook.gitlab.com/handbook/security/security-operations/red-team/) [How the Red Team Operates](https://handbook.gitlab.com/handbook/security/security-operations/red-team/how-we-operate/) [Red Team Rules of Engagement](https://handbook.gitlab.com/handbook/security/security-operations/red-team/how-we-operate/rules-of-engagement/) [Opportunistic Attacks](https://handbook.gitlab.com/handbook/security/security-operations/red-team/opportunistic-attacks/) [Purple Teaming at GitLab](https://handbook.gitlab.com/handbook/security/security-operations/red-team/purple-teaming/) [Red Team Stealth Operations](https://handbook.gitlab.com/handbook/security/security-operations/red-team/stealth-operations/) [Security Incident Response Team - SIRT](https://handbook.gitlab.com/handbook/security/security-operations/sirt/) [Security Incident Response Guide](https://handbook.gitlab.com/handbook/security/security-operations/sirt/sec-incident-response/) [Security Incident Severity Matrix](https://handbook.gitlab.com/handbook/security/security-operations/sirt/severity-matrix/) [Security Incident Communications Plan](https://handbook.gitlab.com/handbook/security/security-operations/sirt/security-incident-communication-plan/) [Security Shadow: Security Operations](https://handbook.gitlab.com/handbook/security/security-operations/sirt/security-shadow-security-operations/) [Engaging the Security Engineer On-Call](https://handbook.gitlab.com/handbook/security/security-operations/sirt/engaging-security-on-call/) [Security Logging Overview](https://handbook.gitlab.com/handbook/security/security-operations/security-logging/) [Critical Logging Tiering Methodology](https://handbook.gitlab.com/handbook/security/security-operations/security-logging/critical-logging-methodology/) [Signals Engineering Team (SET)](https://handbook.gitlab.com/handbook/security/security-operations/signals-engineering/) [Threat Intelligence Team](https://handbook.gitlab.com/handbook/security/security-operations/threat-intelligence/) [Trust & Safety Team](https://handbook.gitlab.com/handbook/security/security-operations/trustandsafety/) [Abuse on GitLab.com](https://handbook.gitlab.com/handbook/security/security-operations/trustandsafety/abuse-on-gitlab-com/) [Intellectual property on gitlab.com](https://handbook.gitlab.com/handbook/security/security-operations/trustandsafety/intellectual-property-on-gitlab-com/) [Trust & Safety Team Frequently Asked Questions](https://handbook.gitlab.com/handbook/security/security-operations/trustandsafety/faq/) [Trust & Safety, Do It Yourself](https://handbook.gitlab.com/handbook/security/security-operations/trustandsafety/diy/) [Security Planning](https://handbook.gitlab.com/handbook/security/planning/) [Security Requirements for Development and Deployment](https://handbook.gitlab.com/handbook/security/planning/security-development-deployment-requirements/) [Security Policies and Standards](https://handbook.gitlab.com/handbook/security/policies_and_standards/) [Security READMEs](https://handbook.gitlab.com/handbook/security/readmes/) [Byron's README](https://handbook.gitlab.com/handbook/security/readmes/byron-boots/) [Chaim Mazal - CISO - README](https://handbook.gitlab.com/handbook/security/readmes/chaim-mazal/) [Julie Davila's README](https://handbook.gitlab.com/handbook/security/readmes/julie-davila/) [Nick Malcolm's README](https://handbook.gitlab.com/handbook/security/readmes/nick-malcolm/) [Security Shadow Program](https://handbook.gitlab.com/handbook/security/security-shadow/) [Security Shadow: Product Security](https://handbook.gitlab.com/handbook/security/security-shadow-sec-eng-res/) [Security Shadow: Security Assurance](https://handbook.gitlab.com/handbook/security/security-shadow-security-assurance/) [Security Threat Management](https://handbook.gitlab.com/handbook/security/threat-management/) [Identity Engineering Team](https://handbook.gitlab.com/handbook/security/threat-management/identity/) [Setting up external secret storage with Vault](https://handbook.gitlab.com/handbook/security/external-secret-storage/) [Software Development Lifecycle Policy](https://handbook.gitlab.com/handbook/security/security-and-technology-policies/software-development-lifecycle-policy/) [Supply Chain Security for Open Source Dependencies and Libraries](https://handbook.gitlab.com/handbook/security/best-practices/supply-chain-security-for-dependencies/) [Transparency by Default](https://handbook.gitlab.com/handbook/security/transparency-by-default/) [Unified Security Risk Management (USRM) Program](https://handbook.gitlab.com/handbook/security/security-observations-risk-management/) [Women in Security](https://handbook.gitlab.com/handbook/security/women-in-security/) [Working in Security](https://handbook.gitlab.com/handbook/security/working-in-security/) [Solutions Architects Handbook](https://handbook.gitlab.com/handbook/solutions-architects/) [Demonstrations](https://handbook.gitlab.com/handbook/solutions-architects/demonstrations/) [SA Career Development](https://handbook.gitlab.com/handbook/solutions-architects/sa-career-development/) [SA Engagement Playbooks](https://handbook.gitlab.com/handbook/solutions-architects/playbooks/) [GitLab Dedicated Prospects](https://handbook.gitlab.com/handbook/solutions-architects/playbooks/gitlab-dedicated-prospects/) [Proof of Value (POV)](https://handbook.gitlab.com/handbook/solutions-architects/playbooks/pov/) [Artificial Intelligence POV Scope and Acceptance](https://handbook.gitlab.com/handbook/solutions-architects/playbooks/pov/ai/) [Automated Software Delivery POV Scope and Acceptance](https://handbook.gitlab.com/handbook/solutions-architects/playbooks/pov/automation/) [DevOps Platform POV Scope and Acceptance](https://handbook.gitlab.com/handbook/solutions-architects/playbooks/pov/platform/) [DevSecOps POV Scope and Acceptance](https://handbook.gitlab.com/handbook/solutions-architects/playbooks/pov/devsecops/) [Software Compliance POV Scope and Acceptance](https://handbook.gitlab.com/handbook/solutions-architects/playbooks/pov/compliance/) [Selling Professional Services](https://handbook.gitlab.com/handbook/solutions-architects/playbooks/selling-professional-services/) [Solutions Architect Sales Plays](https://handbook.gitlab.com/handbook/solutions-architects/playbooks/sales-plays/) [Strategic Solution Selling](https://handbook.gitlab.com/handbook/solutions-architects/playbooks/strategic-solution-selling/) [SA Manager Operating Rhythm](https://handbook.gitlab.com/handbook/solutions-architects/sa-manager/) [Gong Scorecard Handbook for Solutions Architect Managers](https://handbook.gitlab.com/handbook/solutions-architects/sa-manager/gong-scorecards/) [SA Offsites](https://handbook.gitlab.com/handbook/solutions-architects/sa-manager/sa-offsites/) [SA Practices](https://handbook.gitlab.com/handbook/solutions-architects/sa-practices/) [Business Value Services](https://handbook.gitlab.com/handbook/solutions-architects/sa-practices/business-value-consulting/) [Commercial Solutions Architect Office Hours](https://handbook.gitlab.com/handbook/solutions-architects/sa-practices/sa-office-hours/) [Day In The Life of a Developer](https://handbook.gitlab.com/handbook/solutions-architects/sa-practices/day-in-the-life/) [Deliberate Practice](https://handbook.gitlab.com/handbook/solutions-architects/sa-practices/deliberate-practice/) [Effective Objection Handling Practice](https://handbook.gitlab.com/handbook/solutions-architects/sa-practices/effective-objection-handling-practice/) [Monthly Release Quiz](https://handbook.gitlab.com/handbook/solutions-architects/sa-practices/monthly-release-quiz/) [Solution Architect (SA) Communities of Practice](https://handbook.gitlab.com/handbook/solutions-architects/sa-practices/communities-of-practice/) [Integration Technologies](https://handbook.gitlab.com/handbook/solutions-architects/sa-practices/communities-of-practice/integration-technologies/) [Solution Architecture Retrospective Feedback](https://handbook.gitlab.com/handbook/solutions-architects/sa-practices/sa-retrospective-feedback/) [Solutions Architects - Subject Matter Experts](https://handbook.gitlab.com/handbook/solutions-architects/sa-practices/subject-matter-experts/) [How to Request A SME](https://handbook.gitlab.com/handbook/solutions-architects/sa-practices/subject-matter-experts/sme-request/) [SME Cadences](https://handbook.gitlab.com/handbook/solutions-architects/sa-practices/subject-matter-experts/sme-cadences/) [SME Collateral and Resources](https://handbook.gitlab.com/handbook/solutions-architects/sa-practices/subject-matter-experts/sme-collateral/) [SME Engage with Product Management](https://handbook.gitlab.com/handbook/solutions-architects/sa-practices/subject-matter-experts/sme-engage-pm/) [SME Gather Feedback from Customers](https://handbook.gitlab.com/handbook/solutions-architects/sa-practices/subject-matter-experts/sme-customer-feedback/) [SME Operations - Collaboration Project, Groups, Slack Channels](https://handbook.gitlab.com/handbook/solutions-architects/sa-practices/subject-matter-experts/sme-operations/) [SME Program Structure, Roles and Responsibilities](https://handbook.gitlab.com/handbook/solutions-architects/sa-practices/subject-matter-experts/sme-program/) [Solutions Architects (SA) Ride Alongs](https://handbook.gitlab.com/handbook/solutions-architects/sa-practices/ride-alongs/) [Solutions Architects People Leader Shadow Program](https://handbook.gitlab.com/handbook/solutions-architects/sa-practices/sa-leader-shadow/) [Value Stream Discovery](https://handbook.gitlab.com/handbook/solutions-architects/sa-practices/value-stream-discovery/) [What is Cognitive Bias](https://handbook.gitlab.com/handbook/solutions-architects/sa-practices/recognizing-cognitive-bias/) [Whiteboard-based Facilitation](https://handbook.gitlab.com/handbook/solutions-architects/sa-practices/whiteboard-based-facilitation/) [Workshops](https://handbook.gitlab.com/handbook/solutions-architects/sa-practices/workshops/) [Solutions Architects - Strategic Field Organization](https://handbook.gitlab.com/handbook/solutions-architects/strategic-field-org/) [Solutions Architects Enablement](https://handbook.gitlab.com/handbook/solutions-architects/sa-enablement/) [Solutions Architects Onboarding](https://handbook.gitlab.com/handbook/solutions-architects/sa-enablement/sa-onboarding/) [Solutions Architects GitLab Docs Section](https://handbook.gitlab.com/handbook/solutions-architects/sa-documentation/) [Solutions Architects Processes](https://handbook.gitlab.com/handbook/solutions-architects/processes/) [Account Planning for Solutions Architects](https://handbook.gitlab.com/handbook/solutions-architects/processes/account-planning/) [Alliance SA Engagement Model](https://handbook.gitlab.com/handbook/solutions-architects/processes/alliance/) [Channel SA Engagement Model](https://handbook.gitlab.com/handbook/solutions-architects/processes/channel/) [Customer Success Plan](https://handbook.gitlab.com/handbook/solutions-architects/processes/customer-success-plan/) [Ecosystem SA Engagement Model](https://handbook.gitlab.com/handbook/solutions-architects/processes/ecosystem/) [Ecosystem SA Operating Rhythm](https://handbook.gitlab.com/handbook/solutions-architects/processes/ecosystem-sa/esa-operating-rhythm/) [High Velocity SA Engagement Model](https://handbook.gitlab.com/handbook/solutions-architects/processes/commercial/) [RFI/RFP Process](https://handbook.gitlab.com/handbook/solutions-architects/processes/rfp/) [SA Opportunity Hygiene](https://handbook.gitlab.com/handbook/solutions-architects/processes/sa-opportunity-hygiene/) [Solutions Architecture Collaboration Project](https://handbook.gitlab.com/handbook/solutions-architects/processes/collaboration-project/) [Solutions Architecture Data Capture](https://handbook.gitlab.com/handbook/solutions-architects/processes/activity-capture/) [Customer Success Plans](https://handbook.gitlab.com/handbook/solutions-architects/processes/activity-capture/customer-success-plans/) [Email Logging in Gong](https://handbook.gitlab.com/handbook/solutions-architects/processes/activity-capture/email-logging/) [Salesforce Field Logging Requirements](https://handbook.gitlab.com/handbook/solutions-architects/processes/activity-capture/sfdc-logging/) [Solutions Architecture Activity Logging](https://handbook.gitlab.com/handbook/solutions-architects/processes/activity-capture/activity-logging/) [Technical Discovery](https://handbook.gitlab.com/handbook/solutions-architects/processes/technical-discovery/) [Technical Win](https://handbook.gitlab.com/handbook/solutions-architects/processes/technical-win/) [Solutions Architecture Center of Excellence Handbook](https://handbook.gitlab.com/handbook/solutions-architects/center-of-excellence/) [Demo Architect Offerings](https://handbook.gitlab.com/handbook/solutions-architects/center-of-excellence/demo-architecture/) [Demo Systems Terms of Service](https://handbook.gitlab.com/handbook/solutions-architects/center-of-excellence/demo-systems-tos/) [New Business Solutions Architecture](https://handbook.gitlab.com/handbook/solutions-architects/center-of-excellence/new-business-sa/) [Workshop Contribution Guidelines](https://handbook.gitlab.com/handbook/solutions-architects/center-of-excellence/workshop-contribution-guidelines/) [Solutions Architecture Rules of Engagement](https://handbook.gitlab.com/handbook/solutions-architects/rules-of-engagement/) [Tools and Resources](https://handbook.gitlab.com/handbook/solutions-architects/tools-and-resources/) [DAP Rapid — Field Issue Reporting](https://handbook.gitlab.com/handbook/solutions-architects/tools-and-resources/dap-issue-reporting/) [GitLab Trial Guidelines](https://handbook.gitlab.com/handbook/solutions-architects/tools-and-resources/trial-guidelines/) [Hands-on Workshop](https://handbook.gitlab.com/handbook/solutions-architects/tools-and-resources/workshop/) [Stack Overflow for Teams](https://handbook.gitlab.com/handbook/solutions-architects/tools-and-resources/stackoverflow/) [Adminstration of StackOverflow](https://handbook.gitlab.com/handbook/solutions-architects/tools-and-resources/stackoverflow/administration/) [Adopting StackOverflow](https://handbook.gitlab.com/handbook/solutions-architects/tools-and-resources/stackoverflow/adoping/) [Measuring StackOverflow Impact](https://handbook.gitlab.com/handbook/solutions-architects/tools-and-resources/stackoverflow/outomes/) [Onboarding Users on StackOverflow](https://handbook.gitlab.com/handbook/solutions-architects/tools-and-resources/stackoverflow/onboarding/) [Support Team Handbook](https://handbook.gitlab.com/handbook/support/) [Advanced Support Topics](https://handbook.gitlab.com/handbook/support/advanced-topics/) [AI and Support Work](https://handbook.gitlab.com/handbook/support/ai/) [AI tool selection](https://handbook.gitlab.com/handbook/support/ai/ai-tool-selection/) [AI Usage Recommendations](https://handbook.gitlab.com/handbook/support/ai/ai-usage-recommendations/) [Using AI in Support](https://handbook.gitlab.com/handbook/support/ai/using-ai-in-support/) [Aspiring Leaders](https://handbook.gitlab.com/handbook/support/aspiring_leaders/) [Browser Extensions](https://handbook.gitlab.com/handbook/support/browser-extensions/) [Cross Platform Support Requests](https://handbook.gitlab.com/handbook/support/cross-platform-support-requests/) [Customer Support Department Performance Indicators](https://handbook.gitlab.com/handbook/support/performance-indicators/) [Enhanced Support Offerings](https://handbook.gitlab.com/handbook/support/enhanced-support-offerings/) [Offering - Assigned Support Engineer (ASE)](https://handbook.gitlab.com/handbook/support/enhanced-support-offerings/offering-assigned-support-engineer/) [Account Teams working with ASEs](https://handbook.gitlab.com/handbook/support/enhanced-support-offerings/offering-assigned-support-engineer/working-with-ases/account-teams-working-with-ases/) [ASE Workflows and Other Standard Practices](https://handbook.gitlab.com/handbook/support/enhanced-support-offerings/offering-assigned-support-engineer/ase-workflows-and-standards/) [ASE - Where to Document and Manage Work for Accounts](https://handbook.gitlab.com/handbook/support/enhanced-support-offerings/offering-assigned-support-engineer/ase-workflows-and-standards/ase-tickets-or-issues/) [ASE inventory](https://handbook.gitlab.com/handbook/support/enhanced-support-offerings/offering-assigned-support-engineer/ase-workflows-and-standards/ase-inventory/) [ASE Time Tracking](https://handbook.gitlab.com/handbook/support/enhanced-support-offerings/offering-assigned-support-engineer/ase-workflows-and-standards/ase-time-tracking/) [Introductory Meeting](https://handbook.gitlab.com/handbook/support/enhanced-support-offerings/offering-assigned-support-engineer/ase-workflows-and-standards/introductory-meeting/) [Onboarding an ASE Account](https://handbook.gitlab.com/handbook/support/enhanced-support-offerings/offering-assigned-support-engineer/ase-workflows-and-standards/customer-onboarding/) [Planning PTO as ASE](https://handbook.gitlab.com/handbook/support/enhanced-support-offerings/offering-assigned-support-engineer/ase-workflows-and-standards/planning-pto-as-ase/) [QBRs for ASE accounts](https://handbook.gitlab.com/handbook/support/enhanced-support-offerings/offering-assigned-support-engineer/ase-workflows-and-standards/ase-qbr/) [Reports and Dashboards for ASEs](https://handbook.gitlab.com/handbook/support/enhanced-support-offerings/offering-assigned-support-engineer/ase-workflows-and-standards/ase-reports/) [Ticket Tsunami Workflow](https://handbook.gitlab.com/handbook/support/enhanced-support-offerings/offering-assigned-support-engineer/ase-workflows-and-standards/ticket-tsunami/) [Becoming and Being an ASE](https://handbook.gitlab.com/handbook/support/enhanced-support-offerings/offering-assigned-support-engineer/becoming-and-being-an-ase/) [Emergency Workflow](https://handbook.gitlab.com/handbook/support/enhanced-support-offerings/offering-assigned-support-engineer/emergencies/) [Global Support working with ASEs](https://handbook.gitlab.com/handbook/support/enhanced-support-offerings/offering-assigned-support-engineer/working-with-ases/global-support-and-ases/) [GitLab Support On-Call Guide](https://handbook.gitlab.com/handbook/support/on-call/) [Global Knowledge Base](https://handbook.gitlab.com/handbook/support/knowledge-base/) [Docs vs. Knowledge Articles](https://handbook.gitlab.com/handbook/support/knowledge-base/docs-vs-kb/) [FAQ & Best Practices](https://handbook.gitlab.com/handbook/support/knowledge-base/kb-faq/) [Knowledge Article Review Process](https://handbook.gitlab.com/handbook/support/knowledge-base/article-review/) [Knowledge Base Communications](https://handbook.gitlab.com/handbook/support/knowledge-base/knowledge-communications/) [Knowledge Base Features and Roadmap](https://handbook.gitlab.com/handbook/support/knowledge-base/knowledge-features-roadmap/) [Knowledge Base Style Guide](https://handbook.gitlab.com/handbook/support/knowledge-base/kb-style-guide/) [Knowledge Base Training Resources](https://handbook.gitlab.com/handbook/support/knowledge-base/knowledge-base-training/) [Knowledge Base Workflow](https://handbook.gitlab.com/handbook/support/knowledge-base/knowledge-workflow/) [Knowledge Centered Service (KCS)](https://handbook.gitlab.com/handbook/support/knowledge-base/kcs/) [Knowledge Roles, Permissions, and Responsibilities](https://handbook.gitlab.com/handbook/support/knowledge-base/knowledge-roles/) [Linking Knowledge to Support Tickets](https://handbook.gitlab.com/handbook/support/knowledge-base/knowledge-linking/) [Reporting and Metrics](https://handbook.gitlab.com/handbook/support/knowledge-base/reporting-and-metrics/) [Working with Knowledge Articles](https://handbook.gitlab.com/handbook/support/knowledge-base/working-with-knowledge-articles/) [Gratis Support for Prospects](https://handbook.gitlab.com/handbook/support/priority_prospects/) [Licensing & Renewals](https://handbook.gitlab.com/handbook/support/license-and-renewals/) [AMER Licensing & Renewals Team](https://handbook.gitlab.com/handbook/support/license-and-renewals/amer-region/) [Licensing & Renewals Glossary of Terms](https://handbook.gitlab.com/handbook/support/license-and-renewals/license-and-renewals-glossary/) [Licensing & Renewals Workflows](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/) [Automation Request](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/lr_request_automation/) [AWS Marketplace license](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/aws_marketplace_license/) [Billing, invoice and payments requests](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/billing_contact_change_payments/) [Communicating Licensing & Renewals Workflow Changes](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/communicating_lnr_workflow_changes/) [CustomersDot](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/customersdot/) [Associating purchases with additional accounts](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/customersdot/associating_purchases/) [Customer Console](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/customersdot/customer_console/) [CustomerDot Account Related Problems](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/customersdot/customerdot_account/) [CustomersDot Admin Support Tools](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/customersdot/support_tools/) [Troubleshoot Errors While Making Purchases on CustomersDot](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/customersdot/troubleshoot_errors_while_making_purchases/) [Handling L&R Internal Requests](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/working_internal_requests/) [Managing Product Issues](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/managing_product_issues/) [Merging or splitting license/subscription requests](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/merge_or_split_subscription/) [Quarterly Subscription Reconciliations (QSR)](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/quarterly_subscription_reconciliations/) [Requests for documents or signatures from GitLab](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/requests_for_documents_from_gitlab/) [Self Managed](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/self-managed/) [Cloud licensing and the support exemption process explained](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing/) [Creating a license key](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/self-managed/creating_licenses/) [Creating a wider community license](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/self-managed/creating-wider-community-license/) [Delivery of license files](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/self-managed/license_delivery/) [GCP Marketplace license](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/self-managed/gcp_marketplace_license/) [Generating HackerOne Reporter Award Licenses](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/self-managed/generating_hackerone_reporter_licenses/) [Generating NFR (Not For Resale) Licenses](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/self-managed/generating_nfr_licenses/) [Handling flagged licensing provisioning failures](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/self-managed/handling_flagged_provisioning_failures/) [Handling GitLab Dedicated License Requests](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/self-managed/how-to-handle-gitlab-dedicated-licensing/) [Handling multi-year subscriptions](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/self-managed/handling_multi-years_subscription/) [Handling Opt Out of Services Usage Data request](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/self-managed/opt-out_service-usage-data/) [Handling trials and extensions for GitLab Self-Managed](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/self-managed/trials/) [Sending licenses to a different email address](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/self-managed/sending_license_to_different_email/) [Troubleshooting and categorising license activation errors](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/self-managed/troubleshoot_license_upload_issues/) [Troubleshooting cloud licensing](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/self-managed/troubleshoot_cloud_licensing/) [Troubleshooting license purchase errors](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/self-managed/troubleshoot_license_purchase_issues/) [Weekend Emergencies - Self-Managed License Request](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/self-managed/license_for_weekend_emergencies/) [Software as a Service](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/saas/) [Associating a subscription with a namespace & troubleshooting errors](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/saas/associate_subscription_and_namespace/) [Handling compute minutes and Storage](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/saas/compute_minutes_and_storage/) [Handling trials, extensions and plan changes on GitLab.com](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/saas/trials_and_plan_change/) [Subscription and billing issues](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/license_troubleshooting/) [Supporting GitLab Community Programs](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/special-programs/) [Updating customer organization name](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/updating_customer_organization_name/) [Usage Billing](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/usage_billing/) [Workflow for handling Plan/License Ticket Attention Requests](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/managers_working_with_extensions/) [Working with Duo Trials](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/duo_trials/) [Working with reseller related requests](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/working_with_reseller_related_requests/) [Working with Sales](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/working_with_sales/) [Zendesk L&R Ticket Form](https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/zendesk/) [Partnerships](https://handbook.gitlab.com/handbook/support/partnerships/) [Alliance Partner Support Guide](https://handbook.gitlab.com/handbook/support/partnerships/alliance-partner-support-guide/) [Alliance Partners](https://handbook.gitlab.com/handbook/support/partnerships/alliance/) [JiHu Partnership](https://handbook.gitlab.com/handbook/support/partnerships/jihu/) [Open Partners](https://handbook.gitlab.com/handbook/support/partnerships/open/) [Select Partners](https://handbook.gitlab.com/handbook/support/partnerships/select/) [Providing Excellent Customer Service](https://handbook.gitlab.com/handbook/support/providing_excellent_customer_service/) [Public Sector Knowledge Base](https://handbook.gitlab.com/handbook/support/public-sector-knowledge/knowledgearticles/) [Readiness Team](https://handbook.gitlab.com/handbook/support/readiness/) [Support Readiness - Data](https://handbook.gitlab.com/handbook/support/readiness/data/) [Requesting Gratis Support](https://handbook.gitlab.com/handbook/support/gratis-support/) [Support Channels](https://handbook.gitlab.com/handbook/support/channels/) [Support Engineer Career Path](https://handbook.gitlab.com/handbook/support/support-engineer-career-path/) [Support Engineer Resources](https://handbook.gitlab.com/handbook/support/engineering/) [Staff Support Engineer](https://handbook.gitlab.com/handbook/support/engineering/staff/) [Support Engineering Mentorship](https://handbook.gitlab.com/handbook/support/engineering/mentorship/) [Support Engineer Responsibilities](https://handbook.gitlab.com/handbook/support/support-engineer-responsibilities/) [Support Engineering Data Analysis Community](https://handbook.gitlab.com/handbook/support/data-analysis/) [Support Glossary](https://handbook.gitlab.com/handbook/support/support-idk/) [Support Incident Response Framework](https://handbook.gitlab.com/handbook/support/support-incident-response/) [Support Innovation Group (SIG)](https://handbook.gitlab.com/handbook/support/support-innovation-group/) [Support Learning & Training](https://handbook.gitlab.com/handbook/support/training/) [External Training Recommendations](https://handbook.gitlab.com/handbook/support/training/external_training_recommendations/) [Support Hybrid Learning Path Checkpoint](https://handbook.gitlab.com/handbook/support/training/onboarding_hybrid_path_checkpoints/) [Support Onboarding Buddy](https://handbook.gitlab.com/handbook/support/training/onboarding_buddy/) [Support Team Skill Areas](https://handbook.gitlab.com/handbook/support/training/support_team_skill_areas/) [Support Training Module Maintainer](https://handbook.gitlab.com/handbook/support/training/training_module_maintainer/) [Support Training Specialised Domain Tracks](https://handbook.gitlab.com/handbook/support/training/specialised_domain_tracks/) [Transition training module to LevelUp](https://handbook.gitlab.com/handbook/support/training/transition_training_module_levelup/) [Support Managers](https://handbook.gitlab.com/handbook/support/managers/) [Areas of Focus Workgroup](https://handbook.gitlab.com/handbook/support/managers/areas-of-focus/) [Change Management in GitLab Support](https://handbook.gitlab.com/handbook/support/managers/change-management/) [Getting To Know Your Team Members](https://handbook.gitlab.com/handbook/support/managers/getting-to-know-you/) [Metrics Analysis Workgroup](https://handbook.gitlab.com/handbook/support/managers/metrics-analysis/) [Metrics Analysis - Hypothesis and Actions](https://handbook.gitlab.com/handbook/support/managers/metrics-analysis/actions/) [Performance Management for Support Managers](https://handbook.gitlab.com/handbook/support/managers/performance-management/) [Promoting a Support Engineer](https://handbook.gitlab.com/handbook/support/managers/promoting-a-support-team-member/) [Senior Support Leadership Sync](https://handbook.gitlab.com/handbook/support/managers/senior-leadership-sync/) [Support 1:1s](https://handbook.gitlab.com/handbook/support/managers/support-1-1s/) [Support Engineering Manager Responsibilities](https://handbook.gitlab.com/handbook/support/managers/manager-responsibilities/) [Support Hiring](https://handbook.gitlab.com/handbook/support/managers/hiring/) [Support Leadership Sync](https://handbook.gitlab.com/handbook/support/managers/leadership-sync/) [Support Managers AMER](https://handbook.gitlab.com/handbook/support/managers/amer/) [Support Team hazards and challenges](https://handbook.gitlab.com/handbook/support/managers/hazards-and-challenges/) [Support Pods](https://handbook.gitlab.com/handbook/support/support-pods/) [Advanced Search Support Pod](https://handbook.gitlab.com/handbook/support/support-pods/advanced-search/) [AI Support Pod](https://handbook.gitlab.com/handbook/support/support-pods/ai/) [Authentication and Authorization Support Pod](https://handbook.gitlab.com/handbook/support/support-pods/authentication-and-authorization/) [CI/CD Support Pod](https://handbook.gitlab.com/handbook/support/support-pods/ci-cd/) [Code Contributions Support Pod](https://handbook.gitlab.com/handbook/support/support-pods/code-contributions/) [Database Support Pod](https://handbook.gitlab.com/handbook/support/support-pods/database/) [Documentation Support Pod](https://handbook.gitlab.com/handbook/support/support-pods/docs/) [Example Support Pod](https://handbook.gitlab.com/handbook/support/support-pods/example-pod/) [Geo Support Pod](https://handbook.gitlab.com/handbook/support/support-pods/geo/) [GET Support Pod](https://handbook.gitlab.com/handbook/support/support-pods/get/) [Git and Gitaly Support Pod](https://handbook.gitlab.com/handbook/support/support-pods/git-and-gitaly/) [GitLab Dedicated Support Pod](https://handbook.gitlab.com/handbook/support/support-pods/gitlab-dedicated/) [GitLab Dedicated Monthly Business Review Prep](https://handbook.gitlab.com/handbook/support/support-pods/gitlab-dedicated/ssc-monthly-business-review-prep/) [GitLab Runner Support Pod](https://handbook.gitlab.com/handbook/support/support-pods/runner/) [Import Support Pod](https://handbook.gitlab.com/handbook/support/support-pods/import/) [Integrations Support Pod](https://handbook.gitlab.com/handbook/support/support-pods/integrations/) [Kubernetes Support Pod](https://handbook.gitlab.com/handbook/support/support-pods/kubernetes/) [Licensing and Renewals Support Pod](https://handbook.gitlab.com/handbook/support/support-pods/licensing-and-renewals/) [Performance and Reliability Support Pod](https://handbook.gitlab.com/handbook/support/support-pods/performance-and-reliability/) [Sec Support Pod](https://handbook.gitlab.com/handbook/support/support-pods/sec/) [Training Support Pod](https://handbook.gitlab.com/handbook/support/support-pods/training/) [Upgrade Support Pod](https://handbook.gitlab.com/handbook/support/support-pods/upgrade/) [Support Stable Counterparts](https://handbook.gitlab.com/handbook/support/support-stable-counterparts/) [Support Team AMER](https://handbook.gitlab.com/handbook/support/amer/) [Support Team APAC](https://handbook.gitlab.com/handbook/support/apac/) [Support Team Member Time Off](https://handbook.gitlab.com/handbook/support/support-time-off/) [Support time off buddy system](https://handbook.gitlab.com/handbook/support/support-time-off-buddies/) [Support Workflows](https://handbook.gitlab.com/handbook/support/workflows/) [2FA Removal](https://handbook.gitlab.com/handbook/support/workflows/2fa-removal/) [A Support Engineering Manager guide to account escalations](https://handbook.gitlab.com/handbook/support/workflows/escalations-support_manager/) [Abuse Report Review Request](https://handbook.gitlab.com/handbook/support/workflows/abuse_report_review_request/) [Account Deletion & Data Access Requests - Introduction](https://handbook.gitlab.com/handbook/support/workflows/personal_data_access_account_deletion/) [Account Deletion & Data Access Requests - Workflows](https://handbook.gitlab.com/handbook/support/workflows/account_deletion_access_request_workflows/) [Account Hold](https://handbook.gitlab.com/handbook/support/workflows/support_hold/) [Account Ownership Verification](https://handbook.gitlab.com/handbook/support/workflows/account_verification/) [AI Workflow](https://handbook.gitlab.com/handbook/support/workflows/ai_features/) [BrowserStack](https://handbook.gitlab.com/handbook/support/workflows/browserstack/) [Calendly Setup for Support](https://handbook.gitlab.com/handbook/support/workflows/calendly/) [ChatOps Commands for GitLab.com](https://handbook.gitlab.com/handbook/support/workflows/chatops/) [CI Pipeline minute limit removal](https://handbook.gitlab.com/handbook/support/workflows/ci_minute_limit_removal/) [CMOC Practice Events](https://handbook.gitlab.com/handbook/support/workflows/cmoc_practice_events/) [Communication tips](https://handbook.gitlab.com/handbook/support/workflows/communication-tips/) [Community Forum Workflows](https://handbook.gitlab.com/handbook/support/workflows/community-support/) [Confirmation Emails](https://handbook.gitlab.com/handbook/support/workflows/confirmation_emails/) [Converting a Support Emergency into an Account Escalation](https://handbook.gitlab.com/handbook/support/workflows/emergency-to-escalation-process/) [Cost optimization of Cloud Services](https://handbook.gitlab.com/handbook/support/workflows/cost-optimizations-with-cloud-instances/) [Custom domain verification on GitLab.com](https://handbook.gitlab.com/handbook/support/workflows/verify_pages_domain/) [Customer calls](https://handbook.gitlab.com/handbook/support/workflows/customer_calls/) [Customer Emergency Retrospectives](https://handbook.gitlab.com/handbook/support/workflows/customer-emergency-retro/) [Debugging LDAP](https://handbook.gitlab.com/handbook/support/workflows/debugging_ldap/) [Deploying a test instance of Keycloak](https://handbook.gitlab.com/handbook/support/workflows/keycloak-test-server/) [DEPRECATED - Ensuring correct SLA and Zendesk views](https://handbook.gitlab.com/handbook/support/workflows/sla_and_views/) [Dev Pulse](https://handbook.gitlab.com/handbook/support/workflows/dev_pulse/) [Diagnose Errors on GitLab.com](https://handbook.gitlab.com/handbook/support/workflows/500_errors/) [DMCA Removal Requests](https://handbook.gitlab.com/handbook/support/workflows/dmca/) [Downtime Credits](https://handbook.gitlab.com/handbook/support/workflows/downtime_credits_workflow/) [Duo Chat case scenarios for support](https://handbook.gitlab.com/handbook/support/workflows/duo_chat_in_support/) [Emergency Exception Workflow](https://handbook.gitlab.com/handbook/support/workflows/emergency_exception_workflow/) [Enabling and disabling feature flags for projects or groups on GitLab.com](https://handbook.gitlab.com/handbook/support/workflows/saas_feature_flags/) [Feedback and Complaints](https://handbook.gitlab.com/handbook/support/workflows/feedbacks_and_complaints/) [Fieldnote Issues](https://handbook.gitlab.com/handbook/support/workflows/fieldnote_issues/) [GitLab Dedicated Logs](https://handbook.gitlab.com/handbook/support/workflows/dedicated_logs/) [GitLab Dedicated Observability and Monitoring (Grafana)](https://handbook.gitlab.com/handbook/support/workflows/dedicated_instance_health/) [GitLab Dedicated Overview](https://handbook.gitlab.com/handbook/support/workflows/dedicated/) [GitLab Dedicated Switchboard Troubleshooting](https://handbook.gitlab.com/handbook/support/workflows/dedicated_switchboard/) [GitLab Performance Tool (GPT) Quick Start](https://handbook.gitlab.com/handbook/support/workflows/gpt_quick_start/) [GitLab.com custom limits](https://handbook.gitlab.com/handbook/support/workflows/gitlab-com_customizations/) [GitLab.com Overview](https://handbook.gitlab.com/handbook/support/workflows/gitlab-com_overview/) [Google Cloud Credit Troubleshooting](https://handbook.gitlab.com/handbook/support/workflows/google_cloud_credit_troubleshooting/) [Handling data as a Support Engineer](https://handbook.gitlab.com/handbook/support/workflows/data_handling/) [Handling Emotionally-Charged Tickets](https://handbook.gitlab.com/handbook/support/workflows/emotionally-charged-tickets/) [Handling fiscal residency document (COR) requests](https://handbook.gitlab.com/handbook/support/workflows/residency_doc_request/) [Handling Internal Requests](https://handbook.gitlab.com/handbook/support/workflows/internal_requests/) [Handling Licensing & Subscription Requests](https://handbook.gitlab.com/handbook/support/workflows/handling_upgrade_renewal_requests/) [Handling Sales Information Requests](https://handbook.gitlab.com/handbook/support/workflows/handling_sales_info_requests/) [Hosted runners for GitLab Dedicated](https://handbook.gitlab.com/handbook/support/workflows/dedicated_runners/) [How to be a Support Manager On-call](https://handbook.gitlab.com/handbook/support/workflows/support_manager-on-call/) [How to do a WIR Podcast](https://handbook.gitlab.com/handbook/support/workflows/how-to-wir-podcast/) [How to Get Help](https://handbook.gitlab.com/handbook/support/workflows/how-to-get-help/) [How to Handle Product Offering Migration Tickets](https://handbook.gitlab.com/handbook/support/workflows/handling_offer_migration_tickets/) [How to Perform CMOC Duties](https://handbook.gitlab.com/handbook/support/workflows/cmoc_workflows/) [How to Perform Customer Emergencies Duties](https://handbook.gitlab.com/handbook/support/workflows/customer_emergencies_workflows/) [How to Perform GitLab Dedicated CMOC Duties](https://handbook.gitlab.com/handbook/support/workflows/dedicated_cmoc/) [How to Perform US Government On-Call Duties](https://handbook.gitlab.com/handbook/support/workflows/usgovernment_oncall/) [How to Respond to Tickets](https://handbook.gitlab.com/handbook/support/workflows/how-to-respond-to-tickets/) [How to write workflows](https://handbook.gitlab.com/handbook/support/workflows/writing_workflows/) [Identifying the Cause of IP Blocks on GitLab.com](https://handbook.gitlab.com/handbook/support/workflows/ip-blocks/) [Improving Documentation](https://handbook.gitlab.com/handbook/support/workflows/improving-documentation/) [Investigate Blocked Pipeline](https://handbook.gitlab.com/handbook/support/workflows/investigate_blocked_pipeline/) [Investigate Commits](https://handbook.gitlab.com/handbook/support/workflows/investigate_commits/) [Investigate DB performance issues](https://handbook.gitlab.com/handbook/support/workflows/investigate_db_perf_issues/) [Jira with GitLab](https://handbook.gitlab.com/handbook/support/workflows/jira-server/) [Locked, Blocked and Banned Accounts](https://handbook.gitlab.com/handbook/support/workflows/reinstating-blocked-accounts/) [Log and audit requests](https://handbook.gitlab.com/handbook/support/workflows/log_requests/) [Looking up customer account details](https://handbook.gitlab.com/handbook/support/workflows/looking_up_customer_account_details/) [Looking up customer technical details](https://handbook.gitlab.com/handbook/support/workflows/looking_up_customer_technical_details/) [Lost Email Account](https://handbook.gitlab.com/handbook/support/workflows/lost_emails/) [Making Changes and Taking Actions on a user's behalf](https://handbook.gitlab.com/handbook/support/workflows/account_changes/) [Marking tickets as spam in Zendesk](https://handbook.gitlab.com/handbook/support/workflows/marking_tickets_as_spam/) [Mattermost](https://handbook.gitlab.com/handbook/support/workflows/mattermost/) [Name Squatting Policy](https://handbook.gitlab.com/handbook/support/workflows/namesquatting_policy/) [Obsolete Page - Was "Meeting FRT SLA"](https://handbook.gitlab.com/handbook/support/workflows/meeting-frt-sla/) [OOO Ticket Management](https://handbook.gitlab.com/handbook/support/workflows/ooo-ticket-management/) [Pairify](https://handbook.gitlab.com/handbook/support/workflows/pairify/) [Pairing sessions](https://handbook.gitlab.com/handbook/support/workflows/pairing-sessions/) [Patching an instance](https://handbook.gitlab.com/handbook/support/workflows/patching_an_instance/) [Personal Data Removal Requests](https://handbook.gitlab.com/handbook/support/workflows/pii_removal_requests/) [Preparation for US Government On-Call Shift](https://handbook.gitlab.com/handbook/support/workflows/usgovernment_oncall_checklist/) [Printing ticket thread without internal notes](https://handbook.gitlab.com/handbook/support/workflows/printing_ticket_thread_without_internal_notes/) [Processing Signed Data Processing Addendums (DPAs)](https://handbook.gitlab.com/handbook/support/workflows/data_processing_addendums/) [Product Category Field](https://handbook.gitlab.com/handbook/support/workflows/product_category_field/) [Project Exports for Customers](https://handbook.gitlab.com/handbook/support/workflows/exporting_projects/) [Real Time Blocklist Delisting](https://handbook.gitlab.com/handbook/support/workflows/rbl_delisting/) [Redirecting bug bounty / vulnerability report disputes to HackerOne (reply template)](https://handbook.gitlab.com/handbook/support/workflows/hackerone-redirect/) [Regional and Cross-Regional Workflows](https://handbook.gitlab.com/handbook/support/workflows/regions/) [Cross-Region Coordination and Collaboration](https://handbook.gitlab.com/handbook/support/workflows/regions/cross_region/) [Remove Validation](https://handbook.gitlab.com/handbook/support/workflows/remove_validation/) [Removing Sensitive Information](https://handbook.gitlab.com/handbook/support/workflows/removing-sensitive-information/) [Request for source code of LGPL-licensed components in GitLab Advanced SAST](https://handbook.gitlab.com/handbook/support/workflows/advanced-sast-code-request/) [Restoring Deleted Data Requests](https://handbook.gitlab.com/handbook/support/workflows/restore_requests/) [Restoring Deleted Data Requests for GitLab Dedicated](https://handbook.gitlab.com/handbook/support/workflows/restore_requests_dedicated/) [SaaS Tier for Support Quick Reference](https://handbook.gitlab.com/handbook/support/workflows/quick-reference/) [SaaS, Self-Managed and Dedicated Troubleshooting tables](https://handbook.gitlab.com/handbook/support/workflows/saas_sm_cheatsheet/) [Sales and Customer Success Escalations](https://handbook.gitlab.com/handbook/support/workflows/support-sales-escalations/) [Satisfaction (CES) review and responding (for Managers)](https://handbook.gitlab.com/handbook/support/workflows/how-to-respond-to-feedback/) [Scheduling Support Coverage for a Company-wide Event](https://handbook.gitlab.com/handbook/support/workflows/how-to-set-up-shift-coverage-for-an-event/) [Sending Notices](https://handbook.gitlab.com/handbook/support/workflows/sending_notices/) [Sentry](https://handbook.gitlab.com/handbook/support/workflows/sentry/) [Service Desk Troubleshooting](https://handbook.gitlab.com/handbook/support/workflows/service_desk_troubleshooting/) [Setting ticket priority](https://handbook.gitlab.com/handbook/support/workflows/setting_ticket_priority/) [Sidekiq support](https://handbook.gitlab.com/handbook/support/workflows/sidekiq_support/) [Subpoenas, Court Orders and other requests for user information](https://handbook.gitlab.com/handbook/support/workflows/information-request/) [Support Assisted Customer Requests](https://handbook.gitlab.com/handbook/support/workflows/support-assisted-customer-requests/) [Support Team Knowledge Areas](https://handbook.gitlab.com/handbook/support/workflows/knowledge_areas/) [Suspecting a ticket to be malicious](https://handbook.gitlab.com/handbook/support/workflows/malicious_ticket/) [Team Workflows](https://handbook.gitlab.com/handbook/support/workflows/team/) [Performance reviews](https://handbook.gitlab.com/handbook/support/workflows/team/performance_review/) [Shift Chair Role](https://handbook.gitlab.com/handbook/support/workflows/team/shift_chair/) [Technical Interview Setup](https://handbook.gitlab.com/handbook/support/workflows/team/technical_interview/) [Weekly Support Team Call](https://handbook.gitlab.com/handbook/support/workflows/team/weekly_team_call/) [Working on a promotion](https://handbook.gitlab.com/handbook/support/workflows/team/promotions/) [Testing Environment](https://handbook.gitlab.com/handbook/support/workflows/test_env/) [Ticket Lifecycle](https://handbook.gitlab.com/handbook/support/workflows/ticket_lifecycle/) [Ticket transfers](https://handbook.gitlab.com/handbook/support/workflows/ticket-transfers/) [Ticketing Style Guide](https://handbook.gitlab.com/handbook/support/workflows/ticketing_style_guide/) [Tracking Incidents](https://handbook.gitlab.com/handbook/support/workflows/tracking_incidents/) [Translating Tickets](https://handbook.gitlab.com/handbook/support/workflows/translating_tickets/) [Triaging Tickets](https://handbook.gitlab.com/handbook/support/workflows/ticket_triage/) [Troubleshooting GitLab Cloud Native chart deployments](https://handbook.gitlab.com/handbook/support/workflows/troubleshooting_kubernetes/) [Upgrade Assistance workflow](https://handbook.gitlab.com/handbook/support/workflows/upgrade-assistance/) [Use of Admin Notes](https://handbook.gitlab.com/handbook/support/workflows/admin_note/) [Using Kibana](https://handbook.gitlab.com/handbook/support/workflows/kibana/) [Very Breached Tickets](https://handbook.gitlab.com/handbook/support/workflows/very_breached_tickets/) [Working on High Priority All-Region Tickets](https://handbook.gitlab.com/handbook/support/workflows/high-priority-all-regions-tickets-workflow/) [Working on tickets](https://handbook.gitlab.com/handbook/support/workflows/working-on-tickets/) [Working on Zendesk automations, triggers, macros, views, etc.](https://handbook.gitlab.com/handbook/support/workflows/working-on-zendesk-content/) [Working with Customer Support Operations](https://handbook.gitlab.com/handbook/support/workflows/working_with_support_ops/) [Working with Issues](https://handbook.gitlab.com/handbook/support/workflows/working-with-issues/) [Working with Security](https://handbook.gitlab.com/handbook/support/workflows/working_with_security/) [Working With GitLab Support](https://handbook.gitlab.com/handbook/support/internal-support/) [GitLab Support - Support Ticket Attention Requests (STAR)](https://handbook.gitlab.com/handbook/support/internal-support/support-ticket-attention-requests/) [TeamOps - Redefining Teamwork for the Modern Era](https://handbook.gitlab.com/handbook/teamops/) [Tools and tips](https://handbook.gitlab.com/handbook/tools-and-tips/) [1Password and Environment Variables](https://handbook.gitlab.com/handbook/tools-and-tips/onepassword-cli/) [AI at GitLab Tips](https://handbook.gitlab.com/handbook/tools-and-tips/ai/) [AI use cases within the Security Division at GitLab](https://handbook.gitlab.com/handbook/tools-and-tips/ai/security_division_ai_usecases/) [Claude.ai Tips](https://handbook.gitlab.com/handbook/tools-and-tips/ai/claude/) [GitLab Duo Tips](https://handbook.gitlab.com/handbook/tools-and-tips/ai/gitlab-duo/) [Editors and IDEs](https://handbook.gitlab.com/handbook/tools-and-tips/editors-and-ides/) [emacs](https://handbook.gitlab.com/handbook/tools-and-tips/editors-and-ides/emacs/) [GitLab Web IDE](https://handbook.gitlab.com/handbook/tools-and-tips/editors-and-ides/gitlab-web-ide/) [JetBrains IDEs](https://handbook.gitlab.com/handbook/tools-and-tips/editors-and-ides/jetbrains-ides/) [Code Inspection](https://handbook.gitlab.com/handbook/tools-and-tips/editors-and-ides/jetbrains-ides/code-inspection/) [Why are there noinspection comments](https://handbook.gitlab.com/handbook/tools-and-tips/editors-and-ides/jetbrains-ides/code-inspection/why-are-there-noinspection-comments/) [Common JetBrains Setup and Configuration](https://handbook.gitlab.com/handbook/tools-and-tips/editors-and-ides/jetbrains-ides/setup-and-config/) [Individual IDEs](https://handbook.gitlab.com/handbook/tools-and-tips/editors-and-ides/jetbrains-ides/individual-ides/) [GoLand](https://handbook.gitlab.com/handbook/tools-and-tips/editors-and-ides/jetbrains-ides/individual-ides/goland/) [RubyMine](https://handbook.gitlab.com/handbook/tools-and-tips/editors-and-ides/jetbrains-ides/individual-ides/rubymine/) [Webstorm](https://handbook.gitlab.com/handbook/tools-and-tips/editors-and-ides/jetbrains-ides/individual-ides/webstorm/) [Licenses](https://handbook.gitlab.com/handbook/tools-and-tips/editors-and-ides/jetbrains-ides/licenses/) [Tracked JetBrains Issues](https://handbook.gitlab.com/handbook/tools-and-tips/editors-and-ides/jetbrains-ides/tracked-jetbrains-issues/) [Sublime Text](https://handbook.gitlab.com/handbook/tools-and-tips/editors-and-ides/sublime-text/) [vim](https://handbook.gitlab.com/handbook/tools-and-tips/editors-and-ides/vim/) [Visual Studio Code (VS Code)](https://handbook.gitlab.com/handbook/tools-and-tips/editors-and-ides/visual-studio-code/) [git](https://handbook.gitlab.com/handbook/tools-and-tips/git/) [Linux tools and tips](https://handbook.gitlab.com/handbook/tools-and-tips/linux/) [macOS tools and tips](https://handbook.gitlab.com/handbook/tools-and-tips/mac/) [Mermaid Layouts](https://handbook.gitlab.com/handbook/tools-and-tips/mermaid/) [Other apps](https://handbook.gitlab.com/handbook/tools-and-tips/other-apps/) [Personal VPN](https://handbook.gitlab.com/handbook/tools-and-tips/personal-vpn/) [RuboCop](https://handbook.gitlab.com/handbook/tools-and-tips/rubocop/) [Searching GitLab like a pro](https://handbook.gitlab.com/handbook/tools-and-tips/searching/) [Bookmark these GitLab keyword search paths](https://handbook.gitlab.com/handbook/tools-and-tips/searching/gitlab-keyword-search-firefox-bookmarks/) [Slack](https://handbook.gitlab.com/handbook/tools-and-tips/slack/) [Zoom](https://handbook.gitlab.com/handbook/tools-and-tips/zoom/) [Upstream Studios](https://handbook.gitlab.com/handbook/upstream-studios/) [Vision and Strategy](https://handbook.gitlab.com/handbook/upstream-studios/vision-strategy/)">[The Handbook](https://handbook.gitlab.com/handbook/) [GitLab Values](https://handbook.g… [GitLab Values](https://handbook.gitlab.com/handbook/values/) [About GitLab](https://handbook.gitlab.com/handbook/company/) [AMAs](https://handbook.gi… [AMAs](https://handbook.gitlab.com/handbook/company/amas/) [Being a public company](https://handbook.gitlab.com/handbook/company/being-a-public-comp… [Cadence](https://handbook.gitlab.com/handbook/company/cadence/)
Show the full extract — what AILANG Parse pulled from this page
# Security at GitLab | The GitLab Handbook


*Header:*
[The GitLab Handbook](https://handbook.gitlab.com/)

- [GitLab](https://about.gitlab.com/)
- [Handbook](https://handbook.gitlab.com/handbook/)
- Light
      

      Dark
      

      Auto
- Light
- Dark
- Auto

- [The Handbook](https://handbook.gitlab.com/handbook/)

[GitLab Values](https://handbook.gitlab.com/handbook/values/)
[About GitLab](https://handbook.gitlab.com/handbook/company/)

[AMAs](https://handbook.gitlab.com/handbook/company/amas/)
[Being a public company](https://handbook.gitlab.com/handbook/company/being-a-public-company/)
[Cadence](https://handbook.gitlab.com/handbook/company/cadence/)
[E-Group offsite](https://handbook.gitlab.com/handbook/company/offsite/)

[Be clear about sticky bears](https://handbook.gitlab.com/handbook/company/offsite/beware-sticky-bears/)
[E-Group Weekly](https://handbook.gitlab.com/handbook/company/e-group-weekly/)
[Family and Friends Day](https://handbook.gitlab.com/handbook/company/family-and-friends-day/)
[General guidance to OKRs](https://handbook.gitlab.com/handbook/company/okrs/)
[GitLab All-Company Meetings](https://handbook.gitlab.com/handbook/company/gitlab-all-company-meetings/)
[GitLab Culture](https://handbook.gitlab.com/handbook/company/culture/)

[Executive Connect events](https://handbook.gitlab.com/handbook/company/culture/exec-connect/)
[All Remote](https://handbook.gitlab.com/handbook/company/culture/all-remote/)

[A complete guide to the benefits of an all-remote company](https://handbook.gitlab.com/handbook/company/culture/all-remote/remote-benefits/)
[All-Remote Meetings](https://handbook.gitlab.com/handbook/company/culture/all-remote/meetings/)
[Building and reinforcing a sustainable remote work culture](https://handbook.gitlab.com/handbook/company/culture/all-remote/building-culture/)
[Combating burnout, isolation, and anxiety in the remote workplace](https://handbook.gitlab.com/handbook/company/culture/all-remote/mental-health/)
[Considerations for working while traveling](https://handbook.gitlab.com/handbook/company/culture/all-remote/working-while-traveling/)
[GitLab for Remote Teams](https://handbook.gitlab.com/handbook/company/culture/all-remote/gitlab-for-remote/)
[GitLab Meeting Best Practices: Live Doc Meetings](https://handbook.gitlab.com/handbook/company/culture/all-remote/live-doc-meetings/)
[GitLab's Guide to All-Remote](https://handbook.gitlab.com/handbook/company/culture/all-remote/guide/)

[Remote Guide for Design Teams](https://handbook.gitlab.com/handbook/company/culture/all-remote/guide/design/)
[Remote Guide for Finance Teams](https://handbook.gitlab.com/handbook/company/culture/all-remote/guide/finance/)
[Remote Guide for Legal Teams](https://handbook.gitlab.com/handbook/company/culture/all-remote/guide/legal/)
[Remote Guide for People Operations](https://handbook.gitlab.com/handbook/company/culture/all-remote/guide/people-operations/)
[How do you collaborate and whiteboard remotely?](https://handbook.gitlab.com/handbook/company/culture/all-remote/collaboration-and-whiteboarding/)

[Collaborative Whiteboard Configurations](https://handbook.gitlab.com/handbook/company/culture/all-remote/collaboration-and-whiteboarding/setups/)
[How to be a great remote manager - the complete guide](https://handbook.gitlab.com/handbook/company/culture/all-remote/being-a-great-remote-manager/)
[How to create the perfect home office setup for remote working](https://handbook.gitlab.com/handbook/company/culture/all-remote/workspace/)
[How to embrace asynchronous communication for remote work](https://handbook.gitlab.com/handbook/company/culture/all-remote/asynchronous/)
[Informal Communication in an all-remote environment](https://handbook.gitlab.com/handbook/company/culture/all-remote/informal-communication/)
[Our long-term vision for remote work](https://handbook.gitlab.com/handbook/company/culture/all-remote/remote-vision/)
[Parenting as a remote worker](https://handbook.gitlab.com/handbook/company/culture/all-remote/parenting/)
[Remote work emergency plan: What to do (and where to start)](https://handbook.gitlab.com/handbook/company/culture/all-remote/remote-work-emergency-plan/)
[Remote/work-from-home starter guide](https://handbook.gitlab.com/handbook/company/culture/all-remote/remote-work-starter-guide/)
[Scaling an all-remote team](https://handbook.gitlab.com/handbook/company/culture/all-remote/scaling/)
[The 10 models of remote and hybrid work](https://handbook.gitlab.com/handbook/company/culture/all-remote/stages/)
[The complete guide to asynchronous and non-linear working](https://handbook.gitlab.com/handbook/company/culture/all-remote/non-linear-workday/)
[The complete guide to remote onboarding for new-hires](https://handbook.gitlab.com/handbook/company/culture/all-remote/onboarding/)
[The complete guide to starting a remote job](https://handbook.gitlab.com/handbook/company/culture/all-remote/getting-started/)
[The definitive guide to all-remote work and its drawbacks](https://handbook.gitlab.com/handbook/company/culture/all-remote/drawbacks/)
[The definitive guide to remote internships](https://handbook.gitlab.com/handbook/company/culture/all-remote/internship/)
[The GitLab Test — 12 Steps to Better Remote](https://handbook.gitlab.com/handbook/company/culture/all-remote/the-gitlab-test-remote-work/)
[The importance of a handbook-first approach to communication](https://handbook.gitlab.com/handbook/company/culture/all-remote/handbook-first/)
[The phases of remote adaptation](https://handbook.gitlab.com/handbook/company/culture/all-remote/phases-of-remote-adaptation/)
[The Remote Work Report 2021](https://handbook.gitlab.com/handbook/company/culture/all-remote/remote-work-report/)
[What not to do when implementing remote: don't replicate the in-office experience remotely](https://handbook.gitlab.com/handbook/company/culture/all-remote/what-not-to-do/)
[Why GitLab uses the term all-remote to describe its 100% remote workforce](https://handbook.gitlab.com/handbook/company/culture/all-remote/terminology/)
[Work-From-Home Field Guide](https://handbook.gitlab.com/handbook/company/culture/all-remote/work-from-home-field-guide/)
[Cross-Culture Collaboration Guide](https://handbook.gitlab.com/handbook/company/culture/cross-culture-collaboration-guide/)
[Diversity, Inclusion & Belonging](https://handbook.gitlab.com/handbook/company/culture/inclusion/)

[ Recognizing Bias in Decision-Making](https://handbook.gitlab.com/handbook/company/culture/inclusion/unconscious-bias/)
[Advisory Group Members](https://handbook.gitlab.com/handbook/company/culture/inclusion/advisory-group-members/)
[Being Inclusive](https://handbook.gitlab.com/handbook/company/culture/inclusion/being-inclusive/)
[DIB Working Group](https://handbook.gitlab.com/handbook/company/culture/inclusion/dib-working-groups/)

[Inclusive Practices](https://handbook.gitlab.com/handbook/company/culture/inclusion/dib-working-groups/inclusive-practices/)
[Diversity Inclusion & Belonging Communications Strategy](https://handbook.gitlab.com/handbook/company/culture/inclusion/dib-communications-strategy/)
[Engineering Initiatives](https://handbook.gitlab.com/handbook/company/culture/inclusion/engineering-initiatives/)
[Identity data](https://handbook.gitlab.com/handbook/company/culture/inclusion/identity-data/)
[Leadership Diversity Inclusion & Belonging Council](https://handbook.gitlab.com/handbook/company/culture/inclusion/leadership-dib-council/)
[Neurodivergence and NeuroInclusion at GitLab](https://handbook.gitlab.com/handbook/company/culture/inclusion/neurodiversity-and-neuroinclusion/)

[NeuroInclusion in Practice](https://handbook.gitlab.com/handbook/company/culture/inclusion/neurodiversity-and-neuroinclusion/neuroinclusion-in-practice/)
[Support, Accommodations & Resources](https://handbook.gitlab.com/handbook/company/culture/inclusion/neurodiversity-and-neuroinclusion/neurodiversity-resources/)
[Understanding Neurodivergence](https://handbook.gitlab.com/handbook/company/culture/inclusion/neurodiversity-and-neuroinclusion/understanding-neurodivergence/)
[Speaker Series](https://handbook.gitlab.com/handbook/company/culture/inclusion/dib-speaker-series/)
[Sponsorship Program Guide](https://handbook.gitlab.com/handbook/company/culture/inclusion/dib-sponsorship/)
[The Ally Lab](https://handbook.gitlab.com/handbook/company/culture/inclusion/being-an-ally/)
[TMxG – Team Member Resource and Advocacy Group Guide](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/)

[GitLab Mental Health Team Member Advocacy Group (TMAG)](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/tmag-mental-health/)
[TMAG - Generational Understanding](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/tmag-gitlab-generational-understanding/)
[TMRG - API (Asian-Pacific Islander)](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/tmrg-gitlab-api/)
[TMRG - Black@GitLab](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/tmrg-gitlab-black/)
[TMRG - Caregivers](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/tmrg-caregivers/)
[TMRG - Gente](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/tmrg-gitlab-gente/)
[TMRG - GitLab Disability & Neurodivergence](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/erg-gitlab-diversability/)
[TMRG - GitLab Pride](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/tmrg-gitlab-pride/)

[The GitLab Pride Mentorship](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/tmrg-gitlab-pride/mentorship-program/)
[TMRG - GitLab Women](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/tmrg-gitlab-women/)

[Activate your Agile Career](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/tmrg-gitlab-women/agile-career/)
[The GitLab Mentorship Program hosted by the Women TMRG](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/tmrg-gitlab-women/mentorship-program/)
[TMRG - Global Voices](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/tmrg-global-voices/)
[TMxG Leadership Resources](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/leaders/)

[Definitions: What Counts?](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/leaders/definitions/)
[Event Planning Guide](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/leaders/event-planning/)
[Executive Sponsorship for TMxGs](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/leaders/executive-sponsorship/)
[Measuring Impact](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/leaders/measuring-impact/)
[Quarterly Planning Guide](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/leaders/quarterly-planning/)
[Templates & Tools](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/leaders/templates/)
[GitLab CEO 101](https://handbook.gitlab.com/handbook/company/culture/gitlab-101/)
[GitLab Events Code of Conduct](https://handbook.gitlab.com/handbook/company/culture/ecoc/)
[GitLab Songbook](https://handbook.gitlab.com/handbook/company/culture/songbook/)
[GitLab Summit](https://handbook.gitlab.com/handbook/company/culture/summit/)

[Previous GitLab Contributes & Summits](https://handbook.gitlab.com/handbook/company/culture/summit/previous/)
[GitLab Environmental, Social, and Governance (ESG)](https://handbook.gitlab.com/handbook/company/esg/)
[GitLab licensing technology to independent Chinese company FAQ](https://handbook.gitlab.com/handbook/company/faq-gitlab-licensing-technology-to-independent-chinese-company/)
[GitLab Mission](https://handbook.gitlab.com/handbook/company/mission/)
[GitLab Purpose](https://handbook.gitlab.com/handbook/company/purpose/)
[GitLab Vision](https://handbook.gitlab.com/ha
page preview · the URL we fetched https://handbook.gitlab.com/handbook/security/ ↗
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Couldn't render a preview for this site. Open the URL in a new tab ↗

Screenshot via thum.io

handbook.gitlab.com scored 4/10 on privacy. AILANG opportunity is therefore 6/10. Here's where it would land first.

Information-flow labels on customer data

Mark fields containing PII at the type level. The compiler refuses to let a labelled value reach a public sink without an explicit Declassify boundary. Privacy by type, not by code review.

type Customer = {
  email:    string<pii>,
  postcode: string<pii>,
  signupDate: string
}
-- assigning customer.email to a log line is a type error.
→ AILANG docs

Capability scoping

A function declares the network endpoints, file paths, and AI providers it touches. Anything outside the declaration is rejected by the runtime. "This part of the system can talk to Stripe; it cannot talk to anyone else" is enforced.

func chargeCard(c: Card) -> Result[Receipt, Error]
  ! {Net @endpoint="api.stripe.com", AI @limit=0}
→ AILANG docs

Three-runtime deploy

The same module runs in the browser via WASM, on Cloud Run, and as a native binary. Sensitive workflows can stay in the user's tab — no server ever sees the data.

-- Browser: load AILANG WASM, run the module in the user's tab.
-- Cloud Run: same .ail file packaged as a container.
-- Native CLI: same .ail file, ailang run.
→ AILANG docs

How this page was made

func sketchSite(url: string<pii>, topic: Topic) -> Sketch
  ! {Net @limit=1, AI @limit=5, FS @limit=4, Process, Declassify}
SignalTopicResultPointsAILANG primitive
agent.json referencedagent-ready0/1ailang serve-api generates A2A agent cards automatically — bonus if you're an early adopter
openapi.json referencedagent-ready0/2ailang serve-api generates OpenAPI 3.1 from Hindley-Milner type signatures
MCP endpoint referencedagent-ready0/2ailang serve-api --mcp-http exposes typed functions as MCP tools
Public API docs linkedagent-ready0/2ailang serve-api hosts Swagger + ReDoc at /api/_meta/ by default
Webhooks documentedagent-ready2/2ailang serve-api handles webhooks as typed handler functions with effect-tracked side effects
Rate limits documentedagent-ready2/2Capability budgets — Net @limit=N is the symmetric server-side primitive for what agents see as rate limits
Streaming / SSE endpointagent-ready0/2std/stream — ssePost and Stream effect handle event-source endpoints with typed event types
Sandbox / test environment offeredagent-ready2/2ailang --ai-stub plus mock effect handlers — deterministic, capability-scoped fakes for any effect, including Net and AI
Authentication documentedagent-ready2/2std/jwt for verification, IFC labels (string / string) to keep credentials out of public sinks at the type level
Idempotency keys documentedagent-ready0/2Pure functions are idempotent by construction; requires/ensures contracts express idempotence as a static guarantee
AG-UI streaming protocolagent-ready0/1std/stream — the AG-UI event lifecycle (RUN_STARTED → TEXT_MESSAGE_CONTENT → TOOL_CALL_RESULT → RUN_FINISHED) is a textbook sum type. ADTs + exhaustive pattern matching make every event-type branch a compile error to skip.
HTTP 402 agent payments (x402 / pay-per-crawl)agent-ready0/1Net @endpoint-scoped capability budgets bound payment destinations; requires { amount <= budget } gates the payload; IFC labels keep the signed payment key out of public sinks. Same primitives cover x402 payload signing and Cloudflare's crawler-price negotiation.
AP2 Agent Payments Protocolagent-ready0/1Mandates ARE contracts. requires { intent.price <= mandate.maxPrice } + ensures { cart.total <= intent.price } is a one-to-one translation of an Intent/Cart Mandate into AILANG. Z3 can verify the bounds at compile time.
UTCP tool-calling protocolagent-ready0/1Typed function signatures are the manifest. ailang serve-api emits the same metadata as a UTCPManual (name, input/output schema, native endpoint) — direct-call discovery without a proxy server.
End-to-end encryption documentedprivacy0/2IFC labels (string) force decryption to flow through a typed boundary; the compiler refuses to publish sealed values without explicit declassification
Compliance certifications citedprivacy2/2requires/ensures contracts express machine-verifiable claims; capability budgets bound audit-trail effects; effect rows leave nothing un-declared
Data minimisation languageprivacy0/2Capability scoping — each Net call declares its endpoint in the effect row, so "doesn't sell" becomes a type-system-enforceable claim, not a marketing one
Third-party domains restrainedprivacy0/2Capability scoping — each Net call declares its endpoint in the effect row
Data residency / on-prem languageprivacy2/2Three-runtime deploy — same module runs in WASM (browser), Cloud Run, and native CLI
Single-vendor LLM languageportable2/2std/ai multi-provider — switch from Anthropic to Gemini to OpenAI without rewriting
Multiple AI providers citedportable2/2std/ai — one Step API across Anthropic, OpenAI, Gemini, OpenRouter, Ollama, and custom-package providers
Cross-runtime / deployment portabilityportable2/2Effect handlers as runtime adapters — same .ail runs as WASM in the browser, a Cloud Run container, and a native CLI; only the handlers change
BYO key / model-agnosticportable0/2AILANG WASM — the full interpreter ships as a browser bundle, so caller-held keys (BYOK), offline apps, and embedded demos all work client-side