8 weeks on the calendar — 5 of them the AI build, the rest the standard and the record it needs. Proof complete around week 12.
Whether a reply that only reports current status may go to an authenticated customer whose order ownership and records have been checked, with no per…
after phase 3 · week 7
The spring pilot drafted replies that Maya sent after reading. It was stopped in May when three drafts in a week promised delivery dates the shop had…
now, on evidence alone
Fulfilment status is whatever the order system says; tracking events are whatever the carrier record says. Neither record answers the other's questio…
now, on evidence alone
Also: HP-003 · HP-002 · HP-006 · HP-013 · HP-016 · HP-011 · HP-009 · HP-005 · HP-014
One document, owned by Maya and agreed with Jon, stating what makes a reply correct as distinct from fluent, with a hundred past replies labelled against it.
Every exchange produces the four linked records, held under the approved retention period, with the handover record carrying arrival time and the time a person took it.
The assistant drafts a status-only reply for every eligible enquiry, sends nothing, and each draft is stored beside the reply the person sent, with the differences categ…
Every handover carries the arrival timestamp from the mail server and the time a person took it.
From envelope harbour-pine-2026-10-14, weeks from 2026-09-24. Detail: action plan, build sequence, readiness view. Numbers are proposals until the room sheet replaces them.